Salesforce B2B Support Tech Lead

Location: Gurugram / Hyderabad

Work Mode: Work From Office (WFO)

Employment Type: Full-Time

Salary: 35 – 40 LPA

Experience: 8+ Years

Notice Period: Immediate to short notice preferred

Role Overview

We are looking for an experienced Salesforce B2B Support Tech Lead to manage L2 and L3 production support for enterprise platforms.

This role focuses on ensuring system stability, resolving complex technical issues, and leading support operations across multiple systems in a high-availability environment.

Key Responsibilities

• Provide L2 & L3 production support for Salesforce B2B Commerce platform

• Maintain and troubleshoot platforms such as Umbraco CMS and Tenovos DAM

• Monitor system performance and proactively resolve technical issues

• Manage incident resolution, root cause analysis, and continuous improvements

• Collaborate with development and operations teams for issue resolution

• Implement fixes, patches, and system enhancements

• Ensure system stability, performance, and security compliance

• Provide technical leadership and guidance to the support team

Required Skills

• Strong experience with Salesforce B2B Commerce platform

• Expertise in L2 & L3 production support environments

• Experience in Salesforce administration and/or development

• Hands-on experience with Umbraco CMS and Tenovos DAM platforms

• Strong troubleshooting and root cause analysis skills

• Experience managing production systems and support operations

Preferred Skills

• Experience working with enterprise e-commerce platforms

• Strong problem-solving and leadership capabilities

• Experience in large-scale production support environments

Qualifications

• Bachelor's degree in Computer Science or a related field

Key Competencies

• Strong technical leadership and ownership mindset

• Excellent analytical and troubleshooting skills

• Ability to manage critical production environments

• Effective communication and cross-team collaboration

Why Apply

• Opportunity to lead support for enterprise-grade platforms

• High-impact role with ownership of critical systems

• Exposure to large-scale e-commerce and cloud environments

• Competitive compensation and growth opportunities