Job Description

Position Title: Sr. Project Manager – Operations

Location: Wagle Estate, Thane

Reporting To: Founder & Principal Designer

Position Overview

Trance Interiors is seeking a highly capable and result-oriented Sr. Project Manager – Operations to take ownership of overall business operations, performance monitoring, and execution excellence.

This role will act as a central leadership anchor, ensuring smooth coordination across all departments, driving accountability. The individual will work closely with the Founder & Principal Designer and will be responsible for independently managing day-to-day operations in their absence.

Key Responsibilities

Department Performance Management

● Monitor performance of all departments including Design, Projects, CRM, Purchase, and Accounts

● Conduct regular performance reviews and track key performance indicators

● Ensure alignment of departmental activities with overall business goals

Project Oversight and Execution Control

● Review high-level progress of ongoing projects across sites

● Ensure adherence to timelines, budgets, and quality standards

● Address critical project issues and ensure timely resolution

Vendor and Contractor Management

● Monitor performance of vendors, contractors, and site teams

● Ensure quality standards, cost efficiency, and timely delivery

● Review and finalize vendor contracts and agreements

Financial Planning and Budget Control

● Work closely with the Accounts team for budgeting and cost monitoring

● Track project-wise profitability and overall financial performance

● Ensure financial discipline and cost optimisation across operations

ERP, Systems, and Reporting

● Ensure effective use of ERP systems across all departments

● Review MIS reports, dashboards, and operational data

● Drive process improvements and system efficiency

Team Leadership and Culture Development

● Lead and guide team members across departments

● Foster a culture of accountability, ownership, and performance

● Ensure effective communication and coordination between teams

Governance, Policies, and Compliance

● Ensure adherence to company policies, processes, and standard operating procedures

● Strengthen internal controls and compliance mechanisms

Quality, Timeline, and Client Satisfaction

● Monitor quality standards across all projects

● Ensure timely project delivery and high levels of client satisfaction

● Track client feedback and implement improvements

Conflict Resolution and Decision Making

● Resolve inter-departmental issues and conflicts effectively

● Take timely and appropriate decisions to ensure smooth business operations

Qualifications and Experience

● Graduate or Postgraduate degree (MBA preferred)

● 8 to 15 years of experience in operations, project management, or business leadership roles

● Preferred industry experience in Interior Contracting, Construction, Infrastructure, or Healthcare Projects

Key Skills and Competencies

● Strong leadership and decision-making abilities

● Strategic thinking with a strong execution focus

● Sound financial and business acumen

● Excellent communication and stakeholder management skills

● Strong problem-solving and conflict resolution capabilities

● Process-oriented mindset with experience in ERP and MIS systems

Role Expectation

The Sr. Project Manager – Operations is expected to function as the execution backbone of the organization, ensuring that all operations run smoothly, efficiently, and profitably, while supporting the company's long-term growth and strategic objectives.

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