INTRODUCTION TO EVERNORTH:

Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group's existing presence in India.

About Evernorth Health Services:

Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.

About Cigna:

The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.

Position Overview

The Cigna Group is a global health company committed to improving health and vitality. Working with the Cigna Integrated Pharmacy Medical team provides candidates the opportunity to deliver holistic care of our customers by enabling new Integrated products and innovative employer health solutions powered by a Pharmacy benefit that drives better outcomes and cost efficiency through data-driven capabilities, value-based relationships, superior clinical management, and a commitment to outstanding client and customer service.

We are seeking a highly motivated Production Support Engineer to provide 24/7 application and system support for critical business operations, ensuring high availability and performance of production environments. The role involves monitoring applications, troubleshooting incidents, managing service requests, performing root cause analysis, and collaborating with cross-functional teams to drive timely resolution and continuous improvement. The ideal candidate should have strong analytical and problem-solving skills, experience with production support processes (incident, problem, and change management), and familiarity with relevant technologies in our stack. Prior experience in handling high-priority incidents, working with monitoring tools, and supporting applications in a fast-paced environment is essential. The candidate must demonstrate ownership, effective communication skills, and a proactive mindset, and should be flexible to work in rotational shifts, including nights and weekends, to support global operations.

Roles & Responsibilities

Work closely with other members as part of a distributed agile (SAFe) team of developers, analysts, QA, and more.
Work with technical leadership to understand and resolve issues in production environment.
Document the fixes that have been put in place.
Demonstrate skill in support processes.
Awareness of dev-ops processes to deploy code artifacts on to the designated platform/servers.
Troubleshoot issues, providing effective solutions and job monitoring as required.
Participate in daily scrums, demos and debugging calls.
Quality-focused with eye for detail.

Required Experience & Education

3 - 5 years of relevant production support and project experience.
Strong experience in writing complex and effective SQL in Oracle.
Advanced PL/SQL which includes partitions, performance tuning, local & global indexing, Dynamic SQL, exception handling and bulk data handling.
Experienced in writing complex SQL in Postgres, MongoDB and DynamoDB.
Strong understanding of database concepts and experience with query optimization and performance tuning.
Document-centric data architecture (XML DB/NoSQL/JSON).
Experience in Agile and working knowledge on DevOps tools (Git, Jenkins, Artifactory).
Experience with Relational Database Development – Oracle, Teradata, SQL Server, PostgreSQL or equivalent required.
Basic Cloud Experience (AWS).
ETL concepts.
Excellent problem-solving skills and the ability to analyze complex issues and implement effective solutions.
Experience in Jira and Confluence.

Desired Skills

Bachelor's degree in Computer Science or a related discipline.
Hands-on experience with ETL tools such as Informatica.
Proficiency in scripting languages like Python.
Health care domain knowledge is a plus.

Working Hours:

2:30PM to 11:30PM - Rotational shifts

Equal Opportunity Statement

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Application Development Senior Analyst - HIH - Evernorth