Greetings from Infosys BPM Ltd.,

Walk-in Drive for Retail Banking - Fraud & Consumer Lending Operations for Hyderabad. Please walk-in for the interview on 20th June 2026 in Hyderabad.

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application.

Please mention Candidate ID on top of the Resume ***

https://career.infosys.com/jobdescjobReferenceCode=PROGEN-EXTERNAL-245314

Interview details:

Interview Date:20th June 2026

Interview Time:9:30 AM to 12:30 PM IST

Interview Venue:

B2, Ground Floor, Infosys Limited, Opp ISB,

Gachibowli, Hyderabad 502032.

Please find below Job Description for your reference:

Job Location: Hyderabad

Qualification: Any Graduates - Full time Graduates

Experience: 2 - 5 Years

Notice Period: 15 days

Shift Timings: Night shift androtational week offs.

Job Level: 3A

Designation: Process Specialist

Job Description Summary

Minimum 2+ years of experience in Fraud Operations (Dispute/Chargeback/Detection) with hands on experience in case review support, Quality audit, creating daily production reports, ensuring adherence to SLA and regulatory compliance.

Role Overview

The Process Specialist will act as a Subject Matter Expert (SME) for Consumer Lending Servicing, managing complex monetary and nonmonetary transactions, exception handling, and escalations while supporting process stability and quality.

Key Responsibilities

Handle complex and exception driven servicing cases involving payments, reversals, adjustments, refunds, and account corrections.
Act as SME for reconciliation issues, rejects, suspect transactions, and system repair queues.
Support nonmonetary servicing activities including account restrictions, regulatory servicing, account history, and special handling workflows.
Perform secondary reviews and quality checks on high risk or sensitive transactions.
Manage client escalations, internal queries, and audit clarifications related to servicing.
Support process documentation, SOP updates, KT, and training inputs for JL2A associates.
Identify trends, gaps, and automation opportunities to improve servicing efficiency.
Good knowledge in fraud detection across multiple channels with hands on experience in Dispute/Chargeback/Detection.
Conduct training for new joiners.
Perform regular quality checks.
Allocate cases based on complexity, priority, and team capacity to optimize productivity.
Provide real-time support and guidance to team members while handling complex transactions ensuring accurate decision-making and adherence to process guidelines.
Provide on-the-spot coaching and mentoring to enhance team capability.

Experience & Skills

2 - 5 years of experience in Consumer Lending Servicing / Loan Operations.
Strong hands-on exposure to monetary transactions, account maintenance, and exception handling.
Good understanding of servicing reports, reconciliation, and compliance controls.
Strong analytical, problem solving, and stakeholder communication skills.

Required Skills

Understanding of banking/fraud operations (Disputes/Chargeback/Detection processes).
Strong knowledge about fraud trends and downstream impacts.
Ability to mentor new joiners and enhance their skill set.
Analytical mindset with problem-resolution capability.
Good knowledge about MS office.
Good communication skills (written & verbal).
Flexible working in US shift (rotational shift).

Preferred Background

US Consumer Lending Servicing experience (Monetary and Non- monetary services)

Not Suitable Profiles

Finance & Accounting (F&A)
Accounts Payable / Accounts Receivable (AP / AR)
Claims processing
Fraud operations
Generic insurance or pure accounting profiles

Documents to Carry:

Carry a printout your updated resume.
Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

Pointers to note:

Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance

Thanks & Regards,

Infosys Recruitment Team.

Walk-in Drive- Retail Banking-Fraud & Consumer Lending 20th June, HYD