Take full ownership of the store and its commercial success

Analyze relevant data to probe and challenge the status quo
Address identified improvement areas, involving the District Manager or other Retail Back Office partners as needed
Drive continuous improvements in the store's sales, productivity and profitability
Ensure the legal and financial integrity of the store

Lead service by example

Maximize the amount of time spent selling and leading team members on the sales floor
Ensure there is always a manager on duty on the sales floor, focusing team members on the customer and on selling when you are not able to assume the responsibility yourself
Schedule staff so as to properly serve customers, drive sales and execute tasks
Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values

Store and Team Management

Ensure proper in-store Brand execution according to established standards and directives
Ensure all store team members are trained on Foundational and Seasonal Brand and product knowledge
Manage all store operations in a systematic and efficient manner, as per established policies and procedures
Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store
Ensure merchandise deliveries are processed on the same day they arrive and the store's entire product offer is made immediately available and easily accessible to customers on a consistent basis
Ensure cash register transactions are processed quickly and accurately
Lead and implement all applicable loss prevention policies and procedures
Maintain a safe and productive shopping and working environment
Manage the recruitment and training of store team members
Ensure all HR policies and procedures are adhered to

Performance and Culture

Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance
Work with the District Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder
Share best practices to drive the collective performance of all district stores
Complete all applicable training programs and effectively apply the learning on the job
Seek coaching and learning opportunities to continually improve your performance

AUTHORITIES:

Customers
Peers and Supervisor
Vendors and Support Functions (e.g., Visual Merchandising, Facility Services, etc.)
Local Administration (e.g., mall management)

OTHER QUALIFICATIONS:

Must be a Graduate/Postgraduate from recognized university
Minimum 18 months work experience in a sports/fashion customer and commercial-focused retail environment with a minimum of 12 months of Store Management responsibility
Intermediate numeracy and literacy and advanced verbal communication skills

Assistant Store Manager

Store Manager