Who We Are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.

About This Role

We are seeking a detail-oriented and collaborative professional to join our Network Dispatch function in Bangalore. This role operates in a 24x7 shift environment and is critical in ensuring efficient ticket triage, accurate dispatching, and seamless coordination with field teams and network operations centres. Reporting to the Dispatch Lead, the individual will interface with Assurance teams, Field Operations, Incident Management, and internal stakeholders to maintain service continuity and meet operational KPIs.

What you will do

Carry out initial triage of fault tickets, analysing requests to ensure accurate and timely onward dispatch
Allocate reactive and planned work to field teams through manual ticketing or automated optimisation tools
Monitor and manage ticket lifecycle through to resolution, ensuring SLA adherence and appropriate escalations
Support field engineers with access, climbing permissions, and third-party services in line with local procedures
Produce escalation reports and post-failure analysis; contribute to continuous improvement initiatives
Maintain thorough and accurate ticket documentation including access approvals, references, and timelines
Provide constant telephone and email support to internal teams and external customers
Act as the first point of contact for fault-related issues, ensuring prompt escalation when required
Monitor work queues and assign tickets efficiently to optimise field resource utilisation
Ensure compliance with health, safety, landlord, and site-specific access procedures
Support disaster recovery processes during equipment or system failures
Contribute to process, tools, and performance improvements across Dispatch and Field Services
Maintain accurate administrative reporting (weekly/monthly) for performance tracking and process enhancement

Who you are

Possess strong process knowledge within telecom or ICT dispatch environments
Demonstrate effective organisation, task management, and the ability to handle multiple priorities
Skilled in building effective working relationships and collaborating with cross-functional teams
Bring a mindset of continuous improvement, creativity, and operational excellence
Have at least 3 years of total experience, including a minimum of 2 years in a dispatch function
Hold ITIL Foundation certification in IT Service Management
Have working knowledge of GSM, 3G, and 4G telecom networks
Be proficient in Microsoft Office applications and familiar with ticketing tools such as Remedy or equivalent
Understand fault ticket analysis, escalation processes, and field execution requirements
Demonstrate awareness of health and safety practices in field operations

Not a Perfect Fit

Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

Opportunity to work in a high-impact, 24x7 telecom operations environment
Exposure to end-to-end network dispatch and field service coordination
Involvement in continuous improvement initiatives and process optimisation
Collaboration with diverse internal and external stakeholders across global markets
Development within a performance-driven and quality-focused culture

What Skills You Will Learn

Advanced ticket triage, prioritisation, and SLA management techniques
Practical experience in telecom network operations and dispatch workflows
Stakeholder communication and escalation management in critical environments
Process optimisation and operational reporting skills
Hands-on exposure to tools, automation, and resource allocation strategies

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join us

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Assistant Manager-Dispatch Operations Specialist (Telecom Networks) - BangaloreVOIS