Api Integration, Rtp, High Availability, Cloud Infrastructure, Load Balancing, Scripting Languages, Azure, AWS, telephony systems, AI capabilities, resiliency patterns, infrastructure engineering, Connect Center Express, call capture workflows, scalable system design, SIP, VoIP protocols, Cisco Call Manager

AWS, Bitbucket, Jira, Cloud Infrastructure, Scripting Languages, Terraform, Confluence, infra-as-code technologies, agentic AI, GenAI, FinOps