ticketing systems , SLA, automation solutions, AI tools, operational frameworks, Sops, Resolution TAT, FRT, AHT, Process Documentation, NPS, CSAT, CRM

Hospitality, Driving quality improvements, Managing service standards, Fitness environments, Retail, Customer experience operations, Conducting audits

google sheets , , Excel, Tableau, Customer Experience, survey platforms, Operations, Powerpoint, Salesforce, Business Strategy, Marketing

Sql, Python, program management, Data Analysis, market research

Sql, Bi Tools, Excel, User-Centric Design, Customer Journey Mapping, Analytical Skills, customer analytics, NPS