Job Description

Join a fast-paced operations team where accuracy and client service directly impact business outcomes. Build strong fundamentals in client data management, exception investigation, and workflow controls while partnering with global stakeholders. Grow your career through BAU projects, continuous improvement, and exposure to banking products and processes.

As a Static Data Operations Specialist within the Static Data/Client Records team, you set up and maintain client records across global systems and mainframes with a focus on accuracy and timeliness. You manage BAU workflow, investigate exceptions, and resolve mailbox queries while meeting SLAs and control standards. You collaborate with internal partners and senior stakeholders across regions and time zones, escalating non-routine issues appropriately.

Job Responsibilities

Set up client records and maintain worklogs to support accurate processing and tracking.
Add and update client information in functional applications, global systems, and mainframes.
Manage BAU workflow by handling requests from CSOs, Implementation teams, and internal departments.
Process work within established timelines while meeting targets and required controls.
Respond to mailbox queries promptly and resolve client issues with priority.
Investigate exceptions at transaction and ageing levels and drive items to closure.
Coordinate with Lines of Business and internal clients via phone and email, including senior stakeholders.
Support BAU projects and deliver assigned workstreams within committed timelines.
Perform production backup tasks and identify opportunities to improve current work practices.
Contribute to team SLAs by prioritizing workload and supporting shared goals.
Escalate non-routine situations and concerns to supervisors and managers promptly.

Required Qualifications, Capabilities, And Skills

Hold a graduate degree with 0+ of experience in a bank operations environment.
Communicate clearly in written and verbal English with strong interpersonal skills.
Demonstrate strong attention to detail, analytical thinking, and deadline-oriented execution.
Operate with high client centricity and solution-oriented mindset.
Use MS Office proficiently, especially Excel, to support tracking and reporting.
Pursue open issues assertively and professionally until resolution.
Adapt effectively to a fast-paced, changing environment across global time zones.

Preferred Qualifications, Capabilities, And Skills

Leverage knowledge of cash and trade products to support accurate client record setup.
Work effectively in a global team environment spanning regions and time zones.
Prioritize competing requests to meet SLAs and maintain control discipline.
Improve processing quality by suggesting enhancements to work practices and controls.
Support production resilience by completing backup tasks and assisting during peaks.
Communicate confidently with senior internal clients via email and telephone.
Adapt to WHEM shift requirements (7:30 PM to 4:30 AM) to meet business needs.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Reference Data Specialist