Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Microsoft Endpoint Configuration Manager

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to understand system dependencies and impact of issues.
Document troubleshooting steps and resolutions to build a knowledge base for future reference.
Assist in the implementation of process improvements to enhance system stability and support efficiency.
Support junior team members by sharing knowledge and providing guidance on complex issues.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Microsoft Endpoint Configuration Manager.
Experience in managing software deployment, patch management, and system updates using Microsoft Endpoint Configuration Manager.
Strong troubleshooting skills to diagnose and resolve issues related to endpoint management.
Familiarity with system monitoring tools and techniques to ensure optimal performance of managed devices.
Ability to analyze logs and system data to identify root causes of application and system failures.
Good communication skills to effectively collaborate with technical teams and stakeholders.

Additional Information:

The candidate should have minimum 2 years of experience in Microsoft Endpoint Configuration Manager.
This position is based at our Gurugram office.
A 15 years full time education is required.