Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Electronic Medical Records (EMR)

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
Document findings and solutions clearly to support knowledge sharing and future reference.
Assist in the implementation of system updates and enhancements to improve overall functionality.
Support junior team members by sharing expertise and providing guidance when needed.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Electronic Medical Records (EMR).
Strong analytical and problem-solving abilities related to software support and troubleshooting.
Experience with system monitoring tools and incident management processes.
Ability to interpret technical documentation and communicate effectively with technical and non-technical stakeholders.
Familiarity with software lifecycle and change management practices.
Capability to work under pressure and manage multiple priorities efficiently.

Additional Information:

The candidate should have minimum 3 years of experience in Electronic Medical Records (EMR).
This position is based at our Pune office.
A 15 years full time education is required.

, 15 years full time education