Oauth2, Saml, Ldap, Sailpoint, Cyberark, Zero Trust security architecture, Microsoft Entra ID, Saviynt, Active Directory, Delinea, Cloud identity architecture, SCIM, Okta Workforce Identity, BeyondTrust, API integrations, OIDC

Intune, Workato, Sso, Gcp, Azure Ad, Azure, AWS, Service Catalog, IT systems administration, AI tools, Freshservice, Jamf, security tooling, ITSM ticketing, MDM, end-user support

Servicenow, Itsm, Erp, Rpa, Datadog, Devops, Gcp, Agile, Dynatrace, Azure, AWS, Anthropic Claude, Data RAG Architectures, Google Gemini, Cloud platforms, AIOps Architectures, Integration Architectures, Agentic AI, AI Gen AI, OpenAI, CRM, Observability

Support Manager, Saas, Customer Success, Itil Processes, HR Tech, ITIL certification, Escalation Management

SharePoint), Microsoft Suite (Outlook, Excel, Microsoft BI, Analysis and presentation creation, Powerpoint, Word, Financial reporting tools and analysis, Teams, Procurement portals

Bmc, Itsm, Orchestration, Servicenow, Solarwinds, Cmdb, Event Management, cloud infrastructure operations, IT governance standards, discovery, ITOM platforms, ITIL frameworks

Sharepoint Online, Itsm, Power Automate, PowerShell, Power Platform, Saml, Itil, Slack, Microsoft Teams, five9, Power Apps, Microsoft 365 Office 365, Google Workspace, SCIM, OIDC, Copilot Studio

SAP, Ms Office 365, Excel, Oracle, Word, Business intelligence reporting tools, Powerpoint, Shared services initiatives, Governance transformation, centralization, Electronic accounting systems, Tax regulations, Statutory reporting requirements

RAID Management, Major Incident Management, Risk Dependency Management, Service Transition Management, Disaster Recovery, Incident Problem Change Management, Hypercare Warranty Management, Business Continuity Planning, Stakeholder Management, ITIL v4 Foundation Managing Professional

Prince2, Agile Scrum, Agile Scrum Master, Itil, Devops, Cloud, Gcp, Agile, Azure, AWS, Safe, Waterfall methodologies, Pmp