This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Digital Experience Specialist II based in India.

This role focuses on shaping and optimizing end-to-end digital customer journeys within a SaaS environment, with a strong emphasis on onboarding, product adoption, engagement, and retention. You will design and manage in-app experiences, lifecycle communications, and user engagement initiatives that directly influence how customers interact with the product. The position blends analytical thinking with hands-on platform execution, requiring you to translate user behavior data into actionable experience improvements. You will collaborate closely with product, marketing, customer success, and operations teams to ensure a seamless and consistent digital experience. The environment is highly cross-functional, insight-driven, and focused on continuous experimentation and optimization. It is an impactful role for someone who enjoys improving user journeys through data, design thinking, and structured execution.

Accountabilities

Design and manage digital engagement experiences such as in-app messaging, onboarding flows, lifecycle communications, and product guidance to improve adoption and retention
Analyze user behavior, product usage, and engagement data to identify experience gaps and recommend data-driven improvements
Configure and maintain digital experience tools and platforms, ensuring accuracy, consistency, and alignment with UX and brand standards
Collaborate with product, marketing, customer success, and operations teams to align digital initiatives with product updates and customer lifecycle goals
Plan and coordinate digital experience initiatives, including defining scope, timelines, dependencies, and success metrics
Measure and evaluate the performance of digital engagement programs through reporting, experimentation, and user feedback
Develop and maintain documentation, best practices, and scalable frameworks for consistent digital experience delivery
Ensure all digital initiatives comply with internal policies, data governance standards, and UX guidelines
Support additional initiatives and improvements as needed to enhance customer experience outcomes

Requirements

Around 3+ years of experience in digital customer experience, SaaS, product operations, or similar roles
Strong ability to analyze user behavior data and translate insights into actionable experience improvements
Hands-on experience with digital engagement or customer experience platforms (e.g., Pendo, WalkMe, Intercom, or similar tools)
Solid understanding of SaaS customer journeys, onboarding, adoption, and lifecycle engagement strategies
Strong analytical and problem-solving skills with attention to detail and structured thinking
Experience coordinating projects, managing priorities, and handling multiple initiatives simultaneously
Excellent communication skills, both written and verbal, with the ability to collaborate across cross-functional teams
Ability to work independently while following defined processes, policies, and best practices
Comfortable working in a dynamic environment focused on continuous improvement and experimentation
Bachelor's degree in a relevant field is preferred but not mandatory

Benefits

Competitive compensation aligned with experience and industry standards
Remote work flexibility within India
Opportunity to work on impactful SaaS customer experience initiatives at scale
Exposure to leading digital engagement and customer experience platforms
Strong learning environment focused on analytics, experimentation, and product growth
Collaborative, cross-functional team culture with global exposure
Career growth opportunities in digital experience and SaaS operations

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.