Role: MIS Analyst / Reporting Specialist

(Supporting a Global Networking & Digital Infrastructure Leader)

About The Role

We are hiring an experienced MIS Analyst to support one of our global Fortune 100 technology clients, known for its leadership in networking, security, and digital transformation.

This role will play a critical part in a high-availability, 24x7 service delivery environment, enabling data-driven decision-making through real-time reporting, analytics, and operational insights. You will collaborate with global stakeholders across operations, engineering, and business teams to drive performance, efficiency, and service excellence at scale.

Key Responsibilities

Design, develop, and deliver daily, weekly, and monthly operational dashboards and reports
Perform deep-dive analysis on operational data to identify trends, anomalies, and improvement opportunities
Build and maintain advanced reporting solutions using Excel, Power BI, and visualization tools
Ensure data quality, accuracy, and governance, with strict adherence to reporting timelines
Provide actionable insights to leadership to drive decision-making in a dynamic operational setup
Monitor and report key metrics including SLAs, KPIs, productivity, and resource utilization
Collaborate with global cross-functional teams to standardize and enhance reporting frameworks
Support real-time operational reporting needs in a 24x7 environment (rotational shifts)

Required Skills

Strong analytical mindset with ability to translate data into meaningful insights
Advanced expertise in Microsoft Excel (Pivot Tables, XLOOKUP, Macros, Dashboards)
Experience with Power BI / Tableau for interactive dashboarding and visualization
Familiarity with enterprise tools like ServiceNow, Salesforce, or JIRA
Strong attention to detail with focus on data validation and reporting accuracy
Excellent communication skills with experience working with global stakeholders
Ability to manage multiple priorities in a fast-paced, high-demand environment
Flexibility to work in a 24x7 operational model

Preferred Qualifications

Bachelor's degree in Engineering, Computer Science, Business, or related field
5+ years of experience in MIS, reporting, or operations analytics
Exposure to Google Data Studio / Looker or similar tools
Experience in IT Operations, Networking, Managed Services, or Infrastructure environments

Key Competencies

Data Analysis & Advanced Reporting
Dashboarding & Visualization
SLA / KPI Management
Problem Solving & Critical Thinking
Attention to Detail
Stakeholder Management
Time & Priority Management

Why This Opportunity

Work with a globally recognized leader in networking and enterprise technology
Exposure to large-scale, mission-critical operations supporting global customers
Opportunity to collaborate with high-performing global teams across regions
Gain experience in data-driven decision-making for complex service environments
Fast-paced environment offering learning, ownership, and career growth