DESCRIPTION

Training Specialist for the QC Micro Fulfillment Centres will be responsible to handle the L&D for the 3P MFCs

Job Responsibilities:

1- Own business goals and intervene by identifying knowledge gaps to be filled.

2- Proactively recommend ways and support the mapped Hubs and MFCs towards meeting business goals.

3- Proactively track mapped sites performance and pre-announce training interventions.

4- Supervise structured learning metrices and also oversee their results for the assigned sites.

5- Managing live performance metrices end to end for the assigned sites.

6- Conducting learning session on new process as well as standard SOPs through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning to the site L&D( 3P supervisors, Amazon BB Leaders)

7- Maintaining data and analysis through relevant reports (as per business requirement)

8- Ensure completion of digital new hire training program, coaching & other performance improvement programs on time.

9- Partners with operations leaders while conducting site health check and fix the gaps on an immediate basis.

10-Lead the individual improvement projects to enhance the business performance.

11- Drive Quality & Learning metrics

12- Conduct online and class room training sessions for the stake holders

Key job responsibilities

Job Responsibilities:

1- Own business goals and intervene by identifying knowledge gaps to be filled.

2- Proactively recommend ways and support the mapped Hubs and MFCs towards meeting business goals.

3- Proactively track mapped sites performance and pre-announce training interventions.

4- Supervise structured learning metrices and also oversee their results for the assigned sites.

5- Managing live performance metrices end to end for the assigned sites.

6- Conducting learning session on new process as well as standard SOPs through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning to the site L&D( 3P supervisors, Amazon BB Leaders)

7- Maintaining data and analysis through relevant reports (as per business requirement)

8- Ensure completion of digital new hire training program, coaching & other performance improvement programs on time.

9- Partners with operations leaders while conducting site health check and fix the gaps on an immediate basis.

10-Lead the individual improvement projects to enhance the business performance.

11- Drive Quality & Learning metrics

12- Conduct online and class room training sessions for the stake holders

A day in the life

Track the day to day learning & business metrics and plan to visit the mapped hubs for metric improvement

Involve and engage well with mapped MFC POCs

Offer visibility on daily reporting and progress updates

BASIC QUALIFICATIONS

Experience with written and verbal communication and presentation
Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook)

PREFERRED QUALIFICATIONS

Experience using using the Training Needs Analysis process, including assessing performance gaps, analyzing learning needs, designing and developing customer-centric solutions, and evaluating the effectiveness of learning programs

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - ASSPL - Haryana - C77

Job ID: A10449126

QC Training Specialist, GSF Learning and development