Department: Customer Support

Location: Hyderabad

Description

We are seeking a skilled and motivated ERP Support Analyst to join our Global LN Finance Support Team. This team plays a critical role in supporting a wide customer base across APAC, the Middle East, and parts of Europe. As our LN customer base continues to grow on the cloud, this role is essential to maintaining high-quality support and ensuring customer satisfaction.

A Typical Day In The Life Includes

Gain a deep understanding of LN product functionality and its real-world business applications.
Simulate and troubleshoot reported issues in customer environments and internal cloud tenants.
Collaborate with customers and internal stakeholders (Development, GPS, CloudOps, IMS) to resolve technical and functional issues.
Provide expert guidance and support to customers on LN Finance modules.
Contribute to team success by sharing knowledge and fostering a collaborative work environment.
Be flexible and available to work in shifts as per business requirements.

Basic Qualifications

CA Inter / CMA Inter / MBA in Finance

or

Engineering background with relevant ERP experience

Preferred Qualifications

6+ years of experience in ERP systems such as LN, SAP, or Oracle Apps.
Strong understanding of finance processes and ERP workflows.

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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Product Support Analyst, Senior (LN Finance)