Skill required: Employee Services - Employee and Labor Relations

Designation: HR Service Delivery Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services refer to the support and resources provided by an organization to its employees. This includes HR assistance, payroll processing, benefits administration, training programs, and wellness initiatives. The goal is to enhance employee satisfaction, productivity, and overall well-being. Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights.

What are we looking for

At least 4 years of HR Experience
Workforce administration experience is a plus
Workday Experience is a plus
HR Domain certification would be a plus
Strong MS Office and Excel skills
Good organizational & prioritisation skills.
Analytical and problem solving skills.
Multi-cultural awareness.
Passion for customer service.
Team player.
Attention to detail.
Focus on high data accuracy.
Quality driven – in communications and all system transactions.
Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate
Good written and verbal skills Core Competencies –
Professional Qualities
Good oral and written communication skills
Ability to identify and effectively use resources
Excellent customer service skills Roles and Responsibilities:
Read, understand and analyze client process as per the business rules as a subject matter expert.
Execute the process accurately and timely as a hands-on processor.
Master the given process and help the team members to overcome process related queries
Escalate issues and seek advice when faced with complex issues/problems.
Pay close attention to quality of written and verbal English skills within Team.
Creates a logical plan, realistic estimates and schedule for an activity or project segment.
Ensure LWI's are followed and updated regularly and train the team members on process updates.
Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control.
Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
Participates in various internal or client initiatives related to Process.
Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
Plan proper allocation of work.
Support Team lead / Manager with Daily stats / reporting and MOS.
Enrich team members with a clear sense of direction and understanding of each other's responsibilities.
To be available on the floor through the day to resolve process related issues.
Participate in Team building activities.
Complete training need analysis for the team on timely manner through quality reports and knowledge tests
Create effective QC and Audit mechanism within process to ensure delivery on SLA's.
Assist in training/educating HRO personnel on learning and acquired skills in process.
Assist client with Admin activities (especially Document Mgmt) related to onboarding / People movements and benefits administration.
Support Client with the Admin activities related to Performance mgmt.
Ensure Customer Satisfaction
Ensure and maintain the security and confidentiality of client data, Any Graduation