Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Cisco Identity Services Engine (ISE)

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Application Tech Support Practitioner, a typical day involves serving as the primary liaison between clients and the application or system. This role is dedicated to maintaining high-quality service by effectively communicating with clients and internal teams to ensure smooth operation of world-class systems. The practitioner carefully identifies client issues, interprets their needs, and designs appropriate resolutions by leveraging a thorough understanding of the product. This position requires a proactive approach to problem-solving and continuous engagement to uphold system reliability and client satisfaction throughout daily operations.

Roles & Responsibilities

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to ensure seamless integration and support of applications.
Document and communicate technical issues and resolutions clearly to both technical and non-technical stakeholders.
Assist in the continuous improvement of support processes and knowledge base resources.
Provide mentorship and guidance to junior team members to foster professional growth.

Professional & Technical Skills

Must To Have Skills: Proficiency in Cisco Identity Services Engine (ISE).
Strong troubleshooting skills with the ability to analyze and resolve complex application issues.
Excellent communication skills to effectively interact with clients and internal teams.
Ability to interpret client requirements and translate them into technical solutions.
Experience in managing and maintaining secure network access policies and configurations.
Familiarity with system monitoring tools and incident management processes.

Additional Information

The candidate should have minimum 3 years of experience in Cisco Identity Services Engine (ISE).
This position is based at our Gurugram office.
A 15 years full time education is required.