Usability, Accessibility, Agile Methodologies, Interaction Design, Sales Cloud, Soql, UX design principles, Lightning Design System, user research methodologies, product management practices, Salesforce platform

API design, Integrations, Requirement gathering, User story writing, Product Management, System constraints, API-driven products, Business Analysis, versioning, Acceptance criteria definition, Data platforms, EHR integration, API architecture, Product Ownership

Slas, Email to Case Creation process, Knowledge Articles, Routing mechanisms, Power Automate Flows, Data Analytics to generate Dashboards and Reporting, Omnichannel – Voice Channel integration with CRM, Scheduling Queues, Understanding of the security model of Dynamics CRM, Creating Power BI reports, Unified Routing, Automatic Case Creation and Update rules, Creating out of the box Dynamics views dashboards

Solution Design, Testing, Product Owner, Apis, Agile Product Development, Development, Digital Banking, Product Demos, Market Studies, Presentations, Product Management, Functional System Design, Functional Data Model

Software Product Management, Scrum, Ux Design, Browser Debugging Tools, Product Management, Drawing Tools, Data Reporting and Analytics