Who We Are

At 3CLogic, we are big believers that our people are the most important asset we have and that winning is a team sport.

3CLogic is a fast growing, venture-backed, SaaS startup with our headquarters in Rockville, Maryland. Some of our roles are local to the main office and others are remote, but we have talented individuals working from everywhere as we continue to build our safety-first hybrid remote and in-person culture, and we care more about what you might bring to our team and where you want to go in your career than where you are located.

We realize you've very likely read tons of job descriptions that look a whole lot like this one. But what we can't put in words is why we would love to hear from you. You've heard the term living in the gray area, right Well, a great fit for 3CLogic is someone who wants to live in technicolor. There's never a gray moment here! We are all entrepreneurs at heart, who believe that when you bring your full self to work, the possibilities are infinite.

If your interest is piqued, let's chat! We'd love to show you, rather than tell you, what makes us special, and find a place in our organization where you can thrive.

What We Do

Ever call a company or organization for help and wait on hold forever only to get to a person who can't help you Well we are the ones that fix that!

3CLogic is a global provider of voice AI, Contact Center, and SMS solutions to enterprise and Global 2000 organizations worldwide – think 7-Eleven, Swiss Railways, Regeneron, Northeastern University, Hyatt Hotels, or LabCorp. Organizations leverage our technology and services every day to increase the quality of service to their customers/employees, improve the performance of the agents serving them, lower their operational costs, and optimize how easy it is to analyze and manage it all. We make calling for help a positive experience and efficient channel for everyone!

A strategic ServiceNow and SAP partner, 3CLogic is paving the way for organizations to digitally transform customer and employee experiences, deliver conversational voice self-service offerings, enable remote work at scale, and leverage AI to drive better business outcomes.

General Job Details:

Position Name: Senior / Lead DevOps Engineer

Experience: 8 to 10 yrs

Job Type: Permanent

Location: Sector-142, Noida

Position Summary:

We are looking for a Senior / Lead DevOps Engineer with a proven track record of designing, securing, optimizing and scaling enterprise-grade cloud architecture. You will own the end-to-end CI/CD strategy, oversee multi-database environments, and drive security and observability across our stack. Additionally, you will lead our initiative to pioneer AI-native DevOps practices, leveraging Claude Code and MCP servers to build highly contextual, automated agentic workflows for the engineering team.

Key Responsibilities

Architecture & Strategy: Collaborate with architects and the Dev Team to design highly available, fault-tolerant, and scalable multi-region architectures on AWS
Automation & Configuration: Drive configuration management across enterprise environments using Ansible and infrastructure provisioning via Terraform and CloudFormation
Advanced CI/CD & GitOps: Design enterprise-grade delivery pipelines using Jenkins and GitHub Actions, orchestrated via ArgoCD
Database Management: Oversee, optimize, and secure database architectures including relational (MySQL, RDS, PostgreSQL) and NoSQL/Caching systems (DynamoDB, DocumentDB, Redis)
AI Innovation & Tooling: Architect and implement advanced workflows utilizing Claude Code and customized MCP servers to augment debugging, automate incident response, and bridge contextual gaps between AI tools and internal infrastructure
Observability & Troubleshooting: Establish comprehensive monitoring, logging, and tracing frameworks. Lead deep-dive debugging sessions for complex distributed systems
Security & Compliance: Implement DevSecOps best practices, including IAM hardening, network security, vulnerability scanning, and compliance controls

TechnicalRequirements

Cloud & Infrastructure: Deep expertise across the AWS ecosystem with advanced knowledge of network topology — Multi-Region design, VPC, Transit Gateway, WAF/Shield, and PrivateLink
Orchestration: Advanced mastery of Kubernetes and EKS(cluster upgrades, ingress control, service meshes, security policies) and Helm chart management
CI/CD & Automation: Mastery in Jenkins, GitHub Actions, Ansible, and Terraform at scale
Scripting & Programming: Proficient in Bash Scripting and Python for complex automation, custom tooling, and API integrations
Databases: Extensive experience managing and tuning MySQL, RDS, PostgreSQL, DynamoDB, DocumentDB, and Redis
Observability: Strong experience with enterprise logging and monitoring tools (e.g., ELK stack, Prometheus/Grafana, OpenTelemetry, Datadog)
Security: Strong understanding of DevSecOps, TLS/SSL, KMS, IAM policies, and container security vulnerability tools (e.g., Trivy, Aqua)
FinOps: Proven capability in AWS Cost Optimization and resource utilization management
AI & Agentic Workflows: Proven experience or deep conceptual understanding of deploying, extending, and securing Claude Code and building custom MCP servers for infrastructure context

Toolsandtechnologies:

Containerization & Orchestration: Docker, Docker Compose, multi-stage Dockerfiles. Kubernetes (advanced cluster lifecycle, RBAC), AWS EKS (managed & self-managed node groups, Karpenter, Fargate profiles), Helm
CI/CD Pipelines: Jenkins (shared libraries, declarative pipelines, agents), GitHub Actions (reusable workflows, composite actions), AWS CodePipeline
Git & GitOps: Git (advanced), GitHub / GitLab (protected branches, CODEOWNERS, Actions, Packages), ArgoCD (ApplicationSets, multi-cluster, RBAC)
Infrastructure as Code & Configuration Management: Terraform (enterprise modules, Terragrunt, remote state, Sentinel policies), CloudFormation (StackSets)
Scripting & Programming: Bash (advanced), Python (boto3, FastAPI, automation scripts, CLI tooling), YAML / JSON
Operating System: Linux / Unix (advanced — kernel tuning, cgroups, namespaces, systemd, network stack, SELinux)
Monitoring & Logging: AWS CloudWatch, Prometheus, Alertmanager, Grafana (advanced dashboards), Otel, ELK Stack, Datadog
Databases & Caching: MySQL, PostgreSQL, AWS RDS, Amazon Aurora, DynamoDB, Amazon DocumentDB, MongoDB, Redis (ElastiCache cluster mode), Memcached

Leadership & Soft Skills

Experience mentoring mid-to-junior engineers and driving team engineering standard
Incident command experience and on-call leadership
Strong cross-functional communication with engineering and business stakeholder
Strategic thinking and infrastructure roadmappin
Clear, concise written documentation (runbooks, architecture decision records)
AI-native mindset — drive to augment workflows with intelligent automation

Nice to Have

AWS certifications (Solutions Architect Professional, DevOps Professional)
Hands-on experience building and publishing custom MCP server
Chaos Engineering experience (LitmusChaos, AWS FIS)
Familiarity with multi-cloud or hybrid-cloud architectures
Experience in a product-led SaaS engineering environment
Open-source contributions to infrastructure or DevOps tooling

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Senior / Lead DevOps Engineer

Senior Devops Engineer / Lead Devops