MAIN PURPOSE:

The Global Digital Workplace Product Owner – Smart Office owns the global strategy, architecture, standardization, and lifecycle of Smart Office workplace technology services across all Orbiaregions and BusinessGroups.

The role combines Endpoint Architecture and Senior Endpoint Engineering accountability. It ensures that smart office solutions are secure, scalable, cost-effective, and user-centric, while providing clear globalstandards and a sustainable serviceroadmap.

The Product Owner acts as the highest technical authority (L3 SME) for services in scope and drives a consistent strategy the servicesimprovement.

KEY RESPONSIBILITIES:

Smart Office ServiceOwnership

Define and own theglobal Smart Office service strategy, architecture, and roadmap.
Establish global standards, reference designs, and lifecycle models.
Ensure alignment with Digital Workplace, Security, Infrastructure, and business strategies.

Collaboration & MeetingSpace Technology

Own end-to-end services for collaboration devices and meeting room technology, including:
Microsoft Teams Rooms
Other Audio-video solutions for collaborati0on
Teams telephony devices
Define approved hardwareportfolios, configurations, and refresh cycles.
Ensure proper licensing, inventory, devicemanagement and security standards for collaboration devices

Meeting Room, Desk & OfficeReservation Systems

Own global servicesfor:
Meeting room booking systems
Desk and office reservation (hot-desking, flexible workspaces)
Visitor and guest registration platforms
Define integration standardswith Microsoft 365, identity, and access systems.

Digital Signage & Information Displays

Own digital signageplatforms (e.g. ScreenCloud or equivalent).
Define governance, contentmodels, hardware standards, and security controls.

Printing Services (Non-logistics)

Own the enterprise printing service, excludinglogistics and industriallabel printers.
Define print architecture, security standards, and lifecycle management.
Drive simplification, modernization, and cost optimization.

Physical Security Technology (CCTV – IT Scope)

Act as IT Product Owner for CCTV and video surveillance platforms.
Define IT architecture standards, cybersecurity requirements, and integration principles.
Partner with Security, Facilities, and Legal on governance and compliance.

Engineering, Architecture &L3 Support

Serve as globalL3 SME for Smart Officeservices.
Design reference architectures, configuration baselines, and integration patterns.
Support major incidents, complex escalations, and critical changes.

Cybersecurity, Compliance & Risk

Ensure services meet cybersecurity, privacy, and compliance requirements.
Support audits, risk assessments, and remediation activities.
Maintain technical standards, policies, and servicedocumentation.

Vendor, Financial & Contract Management

Manage global vendorsand managed serviceproviders.
Support contract negotiations and commercial decisions.
Monitor service costs,licensing, and budgetadherence.
Identify continuous value and cost optimization opportunities.

Stakeholder Collaboration

Act as the global point of contactfor Smart Office services.
Align priorities and roadmaps with Business Relationship Managers and site leadership.
Partner with Endpoint Operations, Field Services, Security, and Infrastructure teams to operationalize solutions.

Education:

Bachelor's degree in Computer Science,Information Technology, or a relatedfield; or equivalent experience. Master's degree is a plus.

Skills:

Teams telephony device management
Printing solutions. Preferred certifications:
Microsoft 365 / Endpoint / Collaboration
ITIL, TOGAF,or equivalent

Experience

10+ years in IT services
7+ years in SeniorEngineer, Architect, or Product Ownerroles
Proven experience delivering global Digital Workplace or endpoint services

Hands-on experience with:

Microsoft Teams Rooms and collaboration devices
Meeting room, desk, and visitor management platforms
Digital signage solutions
Enterprise printingservices
CCTV / video surveillance platforms (IT architecture scope)
Microsoft 365, Entra ID, Intune, and cloud integrations

Strong capability in:

Service lifecycleownership and governance
Global standardization
Endpoint and IoT-likedevice security
Vendor and contract management
Continuous service improvement

Global Digital Workplace Product Owner Smart Office