Overview

Roles and Responsibilities

Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.
Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB
Should know the offerings available with ServiceNow ITOM Suite as well as CMDB.
Event Management, Discovery, Service Mapping and Orchestration
Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus
Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations.
Apply Agile software development practices for customizations to the platform and applications.
Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators.
Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable.
Effectively manage and execute high level tasks assigned via stories.
Assists junior analysts through project(s) lifecycles.
Manages work against an often-demanding timeline
Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
Flexible and has the ability to manage multiple projects concurrently
Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)
Understanding of Agile based approach to software development (SCRUM experience a plus)
Ability to work remotely and largely unsupervised, and to deliver to written requirements
Effective communication skills via verbal and non-verbal methods
Strong attention to detail
Problem solving ability.
Secondary Skills
Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB)
Understanding of the project delivery lifecycle and processes
Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff
Consultative and analytical approach
Real world exposure to cloud technologies and S-a-a-S
Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.

Responsibilities

Requirements

Lead Engineer - QA