Agency Operations Program Manager

Location: Bangalore / Kuala Lumpur

Years of Experience: 12 to 15 years

Job Summary: We are seeking an experienced Agency Operations Program Manager with a strong background in managing large programs within the agency management space, specifically for a Life Insurance client. The ideal candidate will possess extensive domain knowledge in agency operations and demonstrate exceptional skills in senior stakeholder management. This role requires a strategic thinker who can navigate complex environments and drive operational excellence across multiple countries in the APAC region.

Responsibilities

Lead and manage large-scale agency operations programs, ensuring alignment with business objectives and client requirements.
Develop and implement program strategies, plans, and processes to enhance operational efficiency and effectiveness.
Engage with senior stakeholders to communicate program status, risks, and opportunities, ensuring transparency and alignment.
Facilitate cross-functional collaboration to drive program success and resolve any operational challenges.
Monitor program performance metrics and implement corrective actions as necessary to achieve desired outcomes.
Provide leadership and guidance to project teams, fostering a culture of accountability and continuous improvement.
Conduct regular program reviews and prepare comprehensive reports for senior management.
Stay updated on industry trends and best practices in agency operations and life insurance to inform program strategies.

Mandatory Skills

Proven experience in program management, specifically within the agency management space for life insurance clients.
Strong domain knowledge in agency operations.
Exceptional senior stakeholder management skills.
Demonstrated ability to manage multi-country programs in the APAC region.
Excellent communication skills in English, both written and verbal.
Project Management expertise is a deal breaker; candidates must have a solid foundation in project management methodologies.

Preferred Skills

Experience with digital transformation initiatives in the insurance sector.
Familiarity with regulatory requirements and compliance standards in the life insurance industry.
Ability to work in a fast-paced, dynamic environment with changing priorities.
Proficiency in project management tools and software.

Qualifications

Bachelor's degree in Business Administration, Management, or a related field; a Master's degree is a plus.
Professional certifications in project management (e.g., PMP, PRINCE2) are highly desirable.
12 to 15 years of relevant experience in program management, with a focus on agency operations in the life insurance sector.

If you are a results-driven professional with a passion for agency operations and a proven track record in program management, we invite you to apply for this exciting opportunity.

Project Management

PROGRAM MANAGER - Project Management