We are seeking an experienced ServiceNow Technical Lead to drive the design, development, and delivery of enterprise-scale ServiceNow solutions. This role will lead technical implementation activities, mentor development teams, and collaborate with business stakeholders to deliver high-quality digital workflow solutions across multiple ServiceNow modules.

The ideal candidate combines strong hands-on ServiceNow development expertise with leadership capabilities and experience managing end-to-end project delivery.

Key Responsibilities

Lead the technical design, development, and implementation of ServiceNow solutions across enterprise environments.
Translate business requirements into scalable and maintainable technical solutions.
Provide technical leadership to ServiceNow developers and support project teams throughout the development lifecycle.
Design and develop custom applications, integrations, workflows, business rules, UI policies, client scripts, and APIs within the ServiceNow platform.
Drive platform architecture decisions and ensure alignment with best practices, security standards, and governance frameworks.
Conduct code reviews and ensure solution quality through proper testing, documentation, and deployment processes.
Collaborate with business stakeholders, solution architects, project managers, and functional consultants to deliver successful outcomes.
Support platform upgrades, release management, performance optimization, and technical troubleshooting.
Identify opportunities for process automation and continuous improvement using ServiceNow capabilities.
Mentor junior team members and contribute to capability building within the ServiceNow practice.

Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
6+ years of IT experience, including 4+ years of hands-on ServiceNow development and implementation experience.
Proven experience leading technical delivery of medium to large-scale ServiceNow projects.
Strong expertise in one or more ServiceNow modules:
IT Service Management (ITSM)
IT Operations Management (ITOM)
IT Asset Management (ITAM)
Customer Service Management (CSM)
HR Service Delivery (HRSD)
Governance, Risk & Compliance (GRC)
Integrated Risk Management (IRM)
Hands-on experience with JavaScript, REST APIs, SOAP APIs, IntegrationHub, Flow Designer, and Service Portal.
Solid understanding of ServiceNow platform architecture, security, data model, and integration patterns.
Experience integrating ServiceNow with third-party enterprise applications and cloud platforms.
Strong problem-solving, stakeholder management, and communication skills.
Ability to work in a fast-paced consulting and project delivery environment.

Preferred Qualifications

ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Application Developer (CAD).
ServiceNow Certified Implementation Specialist (CIS) in relevant modules.
Experience in Agile/Scrum delivery methodologies.

Why Join Us

Opportunity to work on large-scale digital transformation initiatives.
Exposure to complex enterprise environments and global stakeholders.
Collaborative and high-performing team culture.
Clear career progression and leadership opportunities within a growing ServiceNow practice.

ServiceNow Technical Lead (urgent)