ERP NAV systems, Customer Service Management

Slas, Marketplace operations, Quality Monitoring, Service metrics, Operational discipline, Process-oriented mindset, TikTok Shop operations, Assortment and content setup, Customer Service Management, Refund and return handling, Platform escalation processes, Seller centre tools, service recovery, CSAT, Fulfilment requirements, Campaign mechanics

Marketplace operations, Customer Service Management, TikTok Shop, Zalora, Shopee, Lazada, Operational discipline, Stakeholder Management

Sales support functions, Inventory order planning, Customer service, Order processing

Microsoft Office, Microsoft Excel, Administration, Customer Support, Leadership, Customer Service, Customer Satisfaction, Customer Loyalty, Statistics, facebook, Interpersonal Skills

Performance Monitoring, Team Supervision, Customer Service, Policy Procedure Compliance, Cross-Functional Collaboration, Process Improvement, operational oversight

Ivr, voice and mail, chat design, CSAT, FCR, SLA adherence, Customer Service Operations, NPS, QA training

Canva, XHS, Instagram, Content Creation, TikTok, facebook, Customer service

Leadership, Customer service, Management

Leadership, Customer service, Management