Software Development, risk management, project management, program management

Data Analytics, product management, Design, product development life cycle

Power Bi, Verint, Cisco, Workforce management principles, contact center environment, WFM Platform System, Workforce management tools, DOW adjustments, call routing anomalies, real time monitoring applications, Erlang C, MS Project, RTA management, intraday forecasting, Telephony platforms, multi omni channel environments, Scheduling, requirements management tools, short term forecasting

google suite , MS Dynamics, Ms Office, Adobe Indesign, OneDrive, Proposal Management, Writing And Editing, Project management

processing review workflows, e-discovery, Analytics, project management, Relativity platform, data collections, production export deliverables, Client Management