Key Responsibilities

Network Infrastructure
Implement, configure, maintain, and support LAN and wireless network environments.
Manage and support Cisco routers, switches, and related network infrastructure.
Manage and support HPE Aruba wireless and network infrastructure.
Configure and maintain FortiGate firewalls and related security infrastructure.
Support network connectivity between production sites, offices, servers, and other infrastructure.
Support VLAN, routing, switching, and network segmentation activities.
Perform network capacity and performance assessments when required.
Network Monitoring and Operations
Monitor network infrastructure performance, availability, bandwidth utilization, latency, packet loss, and connectivity using Valeo monitoring tools such as MoVI.
Proactively investigate monitoring alerts and network abnormalities.
Conduct regular network health checks .
Identify potential network issues before they impact business operations.
Maintain high network availability and reliability.
Perform daily network operational tasks and ensure timely resolution of issues.
Incident Management and Troubleshooting
Respond to network incidents according to defined SLA and operational procedures.
Troubleshoot network connectivity, routing, switching, wireless, firewall, VPN, and performance-related issues.
Analyze network logs, monitoring information, packet captures, and device diagnostic information.
Perform Root Cause Analysis (RCA) for major or recurring network incidents.
Implement corrective and preventive actions to avoid recurrence.
Escalate complex technical issues to internal teams or network equipment vendors when required.
Firewall and Network Security
Configure and maintain FortiGate firewall policies, NAT, routing, and security settings.
Manage and support IPSec and SSL VPN connectivity.
Support network segmentation and access-control requirements.
Review firewall rules and identify unnecessary, obsolete, or overly permissive rules.
Support security-related investigations and remediation activities.
Work with cybersecurity teams to address network security vulnerabilities and incidents.
Support endpoint/network security technologies such as Windows Defender and Trellix where required.
Change Management
Plan and execute network changes in accordance with Valeo Change Management procedures.
Prepare implementation plans, test plans, validation procedures, and rollback plans.
Perform network changes during approved maintenance windows.
Conduct post-change validation and confirm service availability.
Ensure all network changes are properly documented.
Minimize business and production impact during network maintenance activities.
Documentation
Maintain up-to-date network diagrams and infrastructure documentation.
Maintain IP address, VLAN, subnet, routing, firewall, and network device information.
Document network configurations, operational procedures, and troubleshooting procedures.
Update documentation following network changes, upgrades, or infrastructure modifications.
Create and maintain Knowledge Base articles and operational guides.
Network Projects and Improvements
Support network infrastructure projects, migrations, upgrades, and expansions.
Participate in new network deployments and infrastructure improvements.
Support network architecture and design activities when required.
Identify opportunities to improve network performance, reliability, security, and operational efficiency.
Support Valeo VIQCT asset improvement activities.
Ensure network assets and configuration information are accurately maintained.
Vendor and Service Provider Management
Coordinate with Cisco, Fortinet, HPE Aruba, ISP, and other network equipment/service providers.
Open and manage technical support cases with vendors.
Provide technical information, logs, configuration data, and troubleshooting results to vendors.
Follow up on hardware replacement, RMA, firmware issues, and technical escalations.
Coordinate with Cisco, Fortinet, HPE Aruba, ISPs, and other network equipment/service providers.
OJT and Knowledge Transfer
Receive and provide OJT and knowledge transfer related to Valeo network infrastructure.
Complete initial knowledge transfer within a minimum of 2 weeks and a maximum of 4 weeks.
Participate in periodic OJT and knowledge-sharing sessions.
Maintain and update OJT and operational documentation.
Participate in weekly follow-up meetings during the initial transition period, when required.
Demonstrate the ability to independently perform daily network operations and troubleshooting after the OJT period.

Required Skills And Experience

Minimum 3 years of hands-on network engineering experience.
Strong understanding of TCP/IP networking fundamentals.
Practical experience in enterprise network environments.
Hands-on experience with Cisco routers and switches.
Experience with HPE Aruba wireless/network infrastructure is preferred.
Hands-on experience with FortiGate firewalls.
Experience with VPN technologies, including IPSec and SSL VPN.
Good understanding of VLAN, STP, routing, and switching.
Working knowledge of routing protocols such as OSPF and BGP.
Experience in network troubleshooting and incident response.
Experience with network monitoring tools.
Ability to analyze network logs and perform packet-level troubleshooting.
Experience with tools such as Wireshark is preferred.
Understanding of network security principles and access control.
Experience working with Change Management / ITSM processes.
Good communication and documentation skills.
Ability to work independently and manage multiple priorities.

Preferred Qualifications

Experience in an enterprise or manufacturing environment.
Experience supporting production networks.
Cisco certification such as CCNA or CCNP.
Fortinet equivalent experience.
HPE Aruba equivalent experience.
ITIL / ITSM knowledge or certification.
Experience with network monitoring and management platforms.
Experience with firewall policy review and network security assessments.
Experience with network automation or scripting is a plus.

Valeo Support / Onboarding

Initial OJT and knowledge transfer: Minimum 2 weeks, maximum 4 weeks.
Periodic OJT and knowledge-sharing sessions.
Weekly follow-up during the initial transition period, if required.
Review and maintain network documentation during the onboarding period.
Gradually transition responsibilities from supervised operation to independent network management.

Key Performance Expectations

The Network Engineer Is Expected To

Maintain stable and reliable network operations.
Respond to network incidents within the agreed SLA.
Minimize network downtime and business impact.
Complete planned network changes and upgrades successfully.
Perform effective Root Cause Analysis for significant incidents.
Maintain accurate network documentation and configuration backups.
Proactively identify and resolve network risks.
Continuously improve network performance, security, and operational efficiency.
Maintain effective communication with internal teams, users, vendors, and service providers.

ASIA SSC IT Network Engineer