Job Summary: We're looking for a Staff Software Development Engineer to join our Developer Productivity & Platforms group. This role blends traffic engineering (API gateway, CDN, service-to-service routing) with core responsibilities, including automation, observability, reliability engineering, CI/CD workflows, and internal tooling that accelerates developer efficiency.

You'll own critical systems responsible for managing API traffic — both north-south (external ingress) and east-west (internal service-to-service communication) — across a global, multi-cloud environment. You'll architect resilient routing systems, edge integrations with CDNs, and observability hooks that ensure everything you build is secure, debuggable, and automated. Deep understanding of API Gateways like Envoy is a must.

This is a hands-on role with high visibility and impact. You'll work across platform, SRE, and developer experience teams to ensure the infrastructure is reliable, observable, and developer-friendly — from traffic routing to deployments to production operations.

One of your key responsibilities will also be to design and build a unified traffic abstraction layer — a foundational platform that maps backend services deployed across various compute environments to their respective configurations on CDNs (e.g., Akamai, Fastly). This framework will centralize control over routing, metadata inventory, configuration tracking, and automated failover across CDNs. This capability does not currently exist and will be built from the ground up.

About the Team: We are the Platform & Infrastructure Engineering group at JioHotstar, the architects behind one of the planet's most high-traffic streaming ecosystems. Our infrastructure recently powered a world-record 72.5 million concurrent viewers on a single live stream, and we proudly operated nine of the ten largest streaming events ever recorded. We empower hundreds of million users with seamless access to sports and entertainment through multi-region cloud orchestration and massive CDN automation. Our engineers tackle unprecedented challenges in real-time traffic management and edge computing under extreme demand—solving problems that define the industry standard for scale, cost-efficiency, and operational excellence.

Our group is defined by a strong bias for experimentation and the agility to navigate rapidly shifting priorities. We foster deep cross-functional collaboration, prioritize deployment velocity, rapid recovery, and developer enablement, allowing product teams to ship at speed without sacrificing system integrity. This is a high-visibility environment where decisions happen in seconds and engineering solutions become global case studies. If you are driven by high-impact work that brings historic moments to life for hundreds of millions, this is where you belong.

Key responsibilities

Own the technical vision and long-term evolution of the API Gateway and traffic platform supporting both north-south (external ingress) and east-west (internal service-to-service) traffic, operating at scale across a multi-cloud environment.
Architect and drive a unified traffic abstraction layer that decouples backend services from CDN-specific implementations (Akamai, Fastly, Cloudflare), enabling centralized policy control, metadata-driven routing, automated multi-CDN failover, and future extensibility.
Set architectural standards and design patterns for ingress, traffic routing, and API management, influencing multiple teams and ensuring consistency, security, scalability, and reliability across the organization.
Lead complex, cross-team initiatives spanning networking, platform, SRE, security, and observability teams to deliver resilient, cloud-agnostic ingress solutions that account for varying network topologies, latency characteristics, and failure modes.
Design and govern CI/CD and GitOps workflows for critical traffic infrastructure, defining best practices for safe deployments, progressive rollouts, automated validation, and rollback strategies across environments.
Drive infrastructure-as-code maturity using Terraform, Helm, and Kubernetes, establishing reusable modules, golden paths, and guardrails that enable teams to deploy and operate traffic components safely and independently.
Build and evolve foundational tooling and services (primarily in Go or Python) that improve visibility, control, scalability, and operational efficiency of API traffic systems at scale.
Define observability strategy and standards for ingress and internal traffic systems, including metrics, logs, tracing, and SLOs; partner closely with observability and SRE teams to ensure systems are diagnosable and production-ready by default.
Act as a technical multiplier by mentoring senior engineers, reviewing high-impact designs, unblocking teams, and raising the overall quality bar for platform engineering and distributed systems practices.
Anticipate future needs and risks, proactively identifying scaling limits, security gaps, and reliability concerns, and driving strategic investments before they become production issues.

Skills and attributes for success:

Deep, hands-on experience with Envoy API Gateway platform in large-scale production environments, including ownership of architecture, rollout strategies, failure handling, and long-term evolution of ingress and traffic management systems.
Expert-level programming capability in Go or Python, with a track record of designing and delivering production-grade platforms, internal tooling, and services that operate reliably at scale; able to make pragmatic trade-offs between performance, maintainability, and velocity.
Good understanding of CDN architectures and integrations (Akamai, Fastly, Cloudflare or similar), including cache strategies, request routing, edge security, failover mechanisms, and best practices for high-availability API delivery across regions and providers.
Advanced proficiency with infrastructure-as-code and container orchestration, leveraging Terraform, Kubernetes, and Helm to design reusable modules, define platform standards, and enable self-service while maintaining strong operational and security guardrails.
Deep knowledge of networking and distributed systems fundamentals, including TLS termination, L4/L7 routing, traffic shaping, rate limiting, retries, circuit breaking, and failure isolation, with the ability to reason about system behavior under load and partial failure.
Proven ability to design systems with observability, automation, and resiliency as first-class concerns, defining metrics, logs, traces, SLIs/SLOs, and automated remediation strategies in partnership with SRE and observability teams.
Strong architectural judgment and systems thinking, able to navigate ambiguity, evaluate multiple solution paths, and influence technical decisions across teams through design reviews and technical leadership.
Demonstrated ability to operate as a technical multiplier, mentoring senior engineers, raising engineering standards, and helping teams ship safer, faster, and more reliable systems.

Preferred education and experience:

B-Tech or M-Tech in Computer Science or a related technical discipline from a reputed university.
7-10 years of experience in Infrastructure, DevOps, or SRE roles focused on production traffic, automation and API delivery.

About JioStar

Perched at the nucleus of spellbinding content and innovative technology, JioStar is a leading global media & entertainment company that is reimagining the way audiences consume entertainment and sports. Its television network and streaming service together reach more than 750 million viewers every week, igniting the dreams and aspirations of hundreds of million people across geographies.

JioStar is an equal opportunity employer. The company values diversity and its mission is to create a workplace where everyone can bring their authentic selves to work. The company ensures that the work environment is free from any discrimination against persons with disabilities, gender, gender identity and any other characteristics or status that is legally protected.

Staff Software Development Engineer - DevOps