Test Automation, Regression Testing, QA Testing, Functional Testing, Manual Testing, JIRA, Defect Tracking Tools, Cypress, Drupal 8 9 10

cisco wan , Remote Desktop Support, Desktop Support, Hardware Troubleshooting, Software Troubleshooting, Network Troubleshooting, Service Desk, Level 1 IT Support, L1 IT Support, Technical Support, Basic Network Support

support automation , Servicenow, release management, Sdlc, Devops, Problem Management, Azure, GenAI, Knowledge Management, monitoring solutions, Agent-based platforms, Copilot, Claude, AI Gateway, Llm, AWS APIs, change governance, RAG, Troubleshooting, SSO authentication, observability solutions

Waterfall, Use Cases, User Stories, Uml Diagrams, change management, Frs, Agile, release management, Testing, Gap Analysis, Wireframes, Sdlc, Requirements Management, Requirements Elicitation, UAT matrices, functional UAT testing, defect resolution, release processes, BRDs, product documentation, Business Analysis, process flows, feature prioritization, project schedules

Networking, Windows Administration, Fix Protocol, Databases, Technical Troubleshooting, financial software applications

Oracle Fusion Financials, Finance systems support, Master data administration, Interface troubleshooting, Customer Service