Why UKG

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Role Overview: As a Sr. Services Project Manager at UKG, you will play a pivotal role in delivering superior workforce management solutions to our global clients. You will be responsible for day-to-day global deliveries of UKG Ready product and manage all stages of the implementation life cycle, as well as all project resources. You will be accountable for your own success, utilizing your expert knowledge of project management, software to design and implement solutions that maximize benefits for our customers. Your superior communication and presentation skills, coupled with your ability to manage complex environments and client relationships, will ensure your success in this role.

Key Responsibilities may include but are not limited to the following:

Act as primary customer liaison for all Ready product implementation related tasks.
Demonstrate expertise in all facets of Project management lifecycle, including but not limited to, requirements gathering, staff management, budget management, issue and risk mitigation, and status reporting.
Act as a People Developer or mentor to internal colleagues. Assist in continued development in best practices and employee development.
Set performance goals for project team or work unit.
Monitor project and/or personnel performance, checking actual performance against planned performance to ensure technical, schedule, and budget goals are met or exceeded.
Collect inputs and prepare weekly and monthly status reports as required.
Explain any deviations from planned budgets and schedules. In addition, prepare and support quarterly management reviews.
Lead Executive level meetings and escalations.
Provide technical and leadership guidance and direction to personnel to ensure proper, timely completion of work.
Assess the potential impact on own and others work, and develop and execute the best work solution.
Manage escalated situations as proactively as possible, involving management as needed.
Interact frequently with team, management and customers to define project requirements and identify solutions consistent with defined terms, methodology, policy, and regulations.
Develop strong customer relationships as trusted advisor at project management, payroll manager, and senior management levels.
Strong attention to detail as well as ability to function strategically within account; proactively look at big picture for project/customer short and long term goals; identify and drive additional revenue opportunities within account.
Proven ability to manage multiple work streams within a customer while maintaining a strategic vision and focus (Enterprise level deployments).

Qualifications

Good project management work experience having managed packaged application across the entire implementation lifecycle in either ERP, CRM, HRMS for Global customers.
Overall 8 to 10 years of experience in Enterprise level project deployments (multi-work stream) is required.
Strong leadership skills with the ability to work as part of the project team externally (customer) and internally (implementation team).
Comfortable presenting to large and diverse audiences, including C Level executives
Strong experience scheduling, preparing presentations and status reports.
Superb written and oral communication skills required.
Ability to perform multiple tasks ranging from project management to coaching other team members.
Well versed with MS Office applications including MS Project, Excel, Sharepoint, Powerpoint, Visio
Ability to work in Shift 7, 3 PM IST to 12 AM IST, to support our North America implementation projects
Ability and willingness to travel based on project needs
Broad knowledge of labor management, HR / Payroll, ERP, or similar domain product/systems is strongly preferred

If you are a seasoned professional with a passion for global deliveries and a track record of delivering high-quality solutions, we would love to hear from you. Apply now and be a part of our exciting journey at UKG!

Company Overview

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [HIDDEN TEXT]

Sr Services Project Manager