Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Amazon Redshift

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous engagement with system performance and user feedback to maintain service reliability and support business continuity effectively.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to ensure timely resolution of system issues and minimize downtime.
Document troubleshooting steps and solutions to build a knowledge base for future reference.
Assist in the implementation of process improvements to enhance system stability and support efficiency.
Support junior team members by sharing knowledge and providing guidance on complex issues.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Amazon Redshift.
Strong understanding of database management and query optimization techniques related to Amazon Redshift.
Experience in monitoring and troubleshooting data warehouse environments to ensure high availability and performance.
Ability to analyze system logs and metrics to diagnose and resolve technical issues effectively.
Familiarity with cloud infrastructure and integration of Amazon Redshift with other cloud services.
Competence in scripting or automation to streamline support tasks and improve operational workflows.

Additional Information:

The candidate should have minimum 3 years of experience in Amazon Redshift.
This position is based at our Bengaluru office.
A 15 years full time education is required.

, 15 years full time education