Job Description

This role is ideal for someone who loves turning ambiguity into action: creating structure, running tight forums, ensuring follow-through, and helping senior leaders make informed decisions; while working closely with Product, Technology, Decision Science, Design, and 2nd Line / control partners to deliver responsibly.

As a Product Delivery / Project Manager within Consumer & Community Banking (CCB) Finance AI/ML, you will sit at the center of a high-impact product organization building AI-enabled products for CCB CFO stakeholders. You'll drive end-to-end governance, delivery execution, and stakeholder alignment so that our AI capabilities move from idea → approved use case → build → launch in a controlled, compliant, and scalable way.

Job Responsibilities

Governance & Controls (end-to-end)

Own and manage project governance from intake through delivery, including required checkpoints, documentation, and stakeholder approvals.
Partner with Compliance, Legal, Operational Risk, and Controls to coordinate reviews, address questions, and drive timely signoffs.
Maintain clear decision logs, risk/issue tracking, dependency mapping, and escalation paths so delivery remains audit-ready and predictable.

Product Delivery Operations (cadence, forums, follow-ups)

Schedule and run recurring delivery ceremonies and stakeholder meetings; publish crisp notes, actions, owners, and due dates.
Establish consistent routines and artifacts for tracking progress, decisions, and outcomes (e.g., scorecards, dashboards, operating trackers).

Executive-ready communications for Finance leadership

Gather inputs across teams and convert them into clear, concise materials for Finance senior leadership: status, risks, decisions needed, and narrative on business value.
Provide executive-level status reporting, tailored to audience and forum, ensuring transparency and accountability.

Jira ownership (Epics / Stories / delivery hygiene)

Own Jira hygiene end-to-end: creating and maintaining Epics, Stories, prioritization views, delivery dashboards, and reporting.
Improve team workflows by making Jira the single source of truth for scope, delivery status, and dependencies. (JPM PM roles explicitly call out managing plans/workflows in Jira and improving Jira reporting/processes.)

Quad and cross-functional execution

Coordinate with core delivery partners (Technology, Decision Science, Design, Product, and control partners) to unblock work, align timelines, and ensure readiness for releases.
Facilitate collaboration and communication across cross-functional stakeholders, helping teams move quickly while staying within governance and risk expectations.

Use case intake, triage, and pipeline management across LOBs

Serve as a front door for AI/ML demand: gather, triage, and structure use cases coming from various CFO organizations and lines of business.
Maintain intake logs, prioritization frameworks, and roadmap artifacts that align stakeholder demand with capacity and strategic outcomes. (This aligns with JPM program manager language around intake/triage and maintaining operating artifacts.)

Required Qualifications, Capabilities, And Skills

7+ years of experience in project/program management, product operations, transformation, or delivery management—preferably in financial services or another regulated industry.
Demonstrated ability to drive work across multiple stakeholders and deliver outcomes in a matrixed organization.
Strong communication skills with experience producing executive-ready presentations and running senior stakeholder forums.
Strong command of Agile delivery fundamentals and tools; especially Jira (and ideally Confluence/SharePoint).
High attention to detail, excellent follow-through, and comfort operating with ambiguity.

Preferred Qualifications

Exposure to AI/ML product delivery or technology governance (even if not hands-on model building).
Familiarity with concepts like responsible AI, data governance, model lifecycle, or risk/compliance controls in technology delivery (JPM postings commonly highlight AI governance, risk identification/mitigation, and cross-functional collaboration with Legal/Compliance/Engineering/Design.)
PMP, CSM, or equivalent Agile/PM certification.

Why join this team

You'll help deliver AI products that directly support how CCB Finance leaders run the business—turning high-value needs into real capabilities.
You'll sit at the intersection of Product + AI/ML + Governance, building the operating muscle that makes innovation scalable and compliant.
You'll work with a broad set of partners across the firm (Finance, Tech, Data Science, Design, and control functions), giving you visibility and influence well beyond a typical PMO role.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.

Product Delivery / Project Manager - Vice President