Job Description

Job Title: Application Development & Support Specialist

Function/Department: IT / Sales Applications

Reports to: Manager Application Development & Support

Location: Pune, India

Vertiv, a $4.5B global organization with nearly 30,000 employees, designs, builds and services critical infrastructure that enables vital applications for data centers, communication networks, and commercial and industrial facilities. We support today's growing mobile and cloud computing markets with a portfolio of power, thermal and infrastructure management solutions.

Position Summary:

The Application Development & Support Specialist will be responsible of the development of the Oracle Sales Cloud applications. He/She will be the subject matter expert of the Oracle Sales Cloud application including its integration with other digital tools.

The role will provide in-depth application support for Oracle Sales Cloud applications, execute and monitor application enhancements requests, develop and configure front end application design, coordinate with DB and backend integrations, escalate issues to application providers, deliver instance for development regression testing and facilitate regular meetings with assigned group.

Key Duties

Contribute into the development and the deployment of Oracle Sales Cloud System Configuration particularly in the designing, building, testing, implementation and stabilization.
Deploy system enhancements, service requests (change requests) ensuring solution is scalable and meets overall business requirements and identify/document functional gaps
Support regression and integration testing when there is a new release as well as in any situation when quick or detailed testing is a must.
Participate in root cause analysis / corrective action for critical issues and incidents
Analyze production configuration issues and resolve any technical gaps
Develop, support, maintain interfaces between Oracle Sales Cloud and related business critical systems.
Generate and maintain documentation for changes made to systems.
Collaborate with the Project Management Office to estimate the delivery timelines, estimate resourcing needs, and identify risks & issues upfront
Work system specifications and develop functioning programs using the Oracle Sales Cloud Platform or other Sales Enablement platforms
Develop test plans to ensure proper system functionality and defects free release and meet business requirements. Maintain systems to ensure reliability and performance.
Escalate issues and requests to vendor or implementation partner and ensure timely resolution.
Work effectively with remote team members, outsourced resources, and users to complete tasks.
Conduct ongoing quality reviews and analysis of data in Oracle Sales Cloud. Identifies data quality issues and escalates for corrective action

School Background / Working Seniority

Experience in Oracle Sales Cloud integrations with other sales platforms
Bachelor's degree or equivalent
International experience
Exposure /internship in an international System Integrator company is a plus

Basic Skills

Strong English language skills
Analytical, and Problem-solving skills are required

Technical / Functional skills

Exposure to Oracle Sales Cloud platform, Oracle cloud CX (Sales and Service) and Redwood
Exposure to Oracle ERP systems
Exposure with Oracle Visual Builder (VBCS), VBS
Exposure with PL/SQL or MS SQL, Java and Javascript is preferred
Exposure creating Functional Requirement Documentation
Excellent Communication and Teamwork skills
Process Discipline and Documentation skills essential
Ready to move beyond own area of comfort
Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations

Application Development & Support Specialist (Oracle Sales Cloud)