Qualifications

• 6+years of experience in Client Servicing / Key Account Management / Customer Success

• Preferred background in fintech, payments, loyalty, Channel Loyalty or Banking loyalty & Rewards, SaaS, or digital platforms

• Bachelor's degree required; MBA preferred

Desired Skill Set

• Proven experience managing large accounts/projects with a GMV of in Cr+

• Strong expertise in campaign management and P&L ownership

• Experience in process automation and operational efficiency improvements

• Excellent client-facing, communication, and relationship management skills

• Strong analytical mindset with the ability to derive insights from data

• Ability to manage multiple stakeholders and projects in a fast-paced environment

Key Responsibilities

-1. Key Account Growth & Revenue Expansio

n• Drive incremental revenue from existing clients through strategic account managemen

t• Identify upsell and cross-sell opportunities (catalog expansion, new use cases

)• Increase share of wallet across top-tier account

s• Build growth roadmaps aligned with client business goal

s2. Client Retention & Relationship Managemen

t• Own end-to-end client relationships with stakeholders across banks, corporates, and fintech

s• Ensure high retention, satisfaction, and timely contract renewal

s• Build deep, multi-level engagement within client organization

s• Act as a trusted advisor and escalation poin

t3. Program Utilization & Engagemen

t• Drive adoption and active usage of gift voucher and rewards program

s• Improve campaign engagement and performance across loyalty initiative

s• Ensure seamless rollout of integrations, new features, and enhancement

s• Collaborate with product and marketing teams to optimize outcome

s4. Campaign & P&L Managemen

t• Own end-to-end campaign execution and performance trackin

g• Manage P&L for client accounts and ensure profitabilit

y• Optimize campaigns to maximize ROI and client valu

e• Provide insights and recommendations based on campaign dat

a5. Project Management & Delivery Excellenc

e• Manage large-scale client programs with GMV in Cr

+• Ensure timely delivery of projects, integrations, and campaign

s• Monitor and improve turnaround time (TAT) and issue resolutio

n• Coordinate cross-functional teams for seamless executio

n• Account Planning & Performance Managemen

t• Develop and execute detailed account plan

s• Track overall account performance and engagement metric

s• Continuously improve client experience and engagement level

s7. Process Optimization & Automatio

n• Identify opportunities to streamline workflows and improve efficienc

y• Implement process automation to enhance scalability and reduce manual effor

t• Drive operational excellence across client servicing function

s

Senior Key Account Manager