Introduction

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

Your role and responsibilities

As Senior Process Analyst - Order to Cash (O2C), you are responsible for processing Accounts Receivable - posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts.

Your primary responsibilities include:

Analysis of receivable accounts, investigation of entries, and pulling audit prep work.

Involve in getting instructions, direct Debit run, rejection of Direct Debit, and Oracle updating.

Investigate unapplied payments, rectify them, and ensure proper allocation.

Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions.

Adhere to client SLAs (Service Level Agreements) and timelines.

Required education

Bachelors Degree

Preferred education

Masters Degree

Required technical and professional expertise

Commerce graduate with a minimum of 3-6 years of experience in Order to Cash (O2C), basic accounting knowledge, and understanding of various accounting principles.

Hands-on expertise to increase cash application automation, increase touchless cash settlement, and reduce cash application complexity and instability across accounts assigned.

Prior experience in monitoring customer account statuses and results regarding cash application against defined critical metrics, goals, and objectives.

Proven experience in building and utilizing reports to analyze pertinent account information.

Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements.

Working knowledge to identify and implement action plans and process improvements with mentorship.

Preferred technical and professional experience

Proficient in MS Office applications and any ERP software as an end-user.

Ambitious individual who can work under their direction towards agreed targets/goals.

Ability to work under tight timelines and have been part of change management initiatives.

Actively engaging in team meetings to exchange information, with a proven ability to meet both individual and business metrics.

Enhance technical skills by attending educational workshops, reviewing publications, etc.

PROCESS DELIVERY SPECIALIST-LEAD TO CASH