Job Summary

The TCM Physician Branch Manager is responsible for delivering professional Traditional Chinese Medicine consultations and treatments while overseeing the overall branch operations, team management, and business performance. This role requires a strong balance of clinical expertise, leadership capability, and sales-driven mindset to ensure high-quality patient outcomes and sustainable clinic growth.

Key Responsibilities
1. Clinical Practice (TCM Physician Role)

Conduct detailed TCM consultations, diagnosis, and treatment planning (e.g., acupuncture, herbal prescriptions, tuina, cupping where applicable)
Ensure safe, effective, and patient-centered treatment in line with TCM principles and clinic standards
Maintain accurate and complete patient records
Provide health education and follow-up care to improve patient recovery and retention

2. Branch Operations Management

Oversee daily clinic operations to ensure efficiency and smooth patient flow
Ensure compliance with clinic SOPs, hygiene standards, and regulatory requirements
Manage clinic resources, inventory (herbs, supplies), and cost control
Ensure high standards of customer service and patient experience

3. Team Leadership & Development

Lead, supervise, and mentor clinic staff (front desk, therapists)
Conduct performance reviews, coaching, and on-the-job training
Build a strong, disciplined, and service-oriented team culture
Manage staff scheduling and manpower planning

4. Sales & Business Growth

Drive branch revenue and achieve monthly sales targets
Promote clinic services, packages, and treatment plans effectively
Improve patient conversion, retention, and repeat visit rates
Identify business growth opportunities and implement sales strategies
Collaborate with marketing team on campaigns and promotional activities

5. Reporting & Strategy

Monitor and report branch performance (sales, operations, staffing, patient volume)
Analyse business trends and propose improvement strategies
Support management in expansion planning and operational improvements

Requirements

Registered or qualified TCM Physician Traditional Chinese Medicine or equivalent certification
Minimum 5 years of clinical experience as a TCM Physician
Minimum 3 years of managerial or supervisory experience in clinic or healthcare setting
Strong sales ability with proven track record in meeting or exceeding targets
Good leadership, communication, and people management skills
Strong clinical knowledge combined with business acumen
Ability to work in a fast-paced, performance-driven environment