Job Title - GCC Advisory Analyst

Management Level: 11 – Analyst

Location: Gurgaon, Mumbai, Bangalore, Pune, Hyderabad, Chennai, Kolkata

Must have skills: GCC / GBS Strategy, Functional Operating Model, GCC/ Shared Services Design Design, Setup and Transformation, Sourcing & Location Strategy, Business Case Formulation, Functional Transformation such as Finance Process (O2C / P2P / R2R / FP&A) Transformation, PowerPoint

Good to have skills: Multi-function GBS, Transition & Migration Management, Service Management & SLA Design, Agentic AI in functions, Data Visualization Tools

Job Summary:

Execute analytical and research work within GCC / GBS and operating model transformation engagements, delivering high-quality outputs with ownership of assigned tasks and milestones
Develop financial models, cost analyses, benchmarking frameworks, process documentation, and client-ready presentations across GCC advisory and strategy projects
Contribute to solution modules – such as operating model, Org design, process redesign or location assessment
Support business development activities by preparing market research, RFP/ RFI responses, pitch materials, and other sales collaterals
Develop business cases, cost analyses, value realization frameworks, and supporting models for GBS / SSC setup and transformation assignments
Apply a process and operating-model perspective across GBS design, governance, KPI and maturity frameworks, and emerging areas such as Gen AI–enabled processes

Roles & Responsibilities:

GBS / GCC Strategy and Setup: Conduct analysis of operating model options (centralized, federated, hybrid) and build-operate setup models, location and sourcing strategy, GBS guiding principles, and process taxonomy (L0–L5) design for new and scaling shared services
Operating Model Design: Design integrated operating models for GBS / GCC setups, including organizational structure options, service delivery models, and transition, knowledge-transfer, and stabilization planning considerations
Operating Model: Support the design, documentation, and continuous improvement of the Operating Model by analyzing processes, roles, governance, and performance metrics to enable efficient service delivery.
Cost Analysis and Value Realization: Develop detailed cost models covering setup costs, run-rate costs, and total cost of ownership for GBS and transformation scenarios; build value realization frameworks that track benefit and savings delivery against investment over time, incorporating productivity, quality, and strategic value levers
Org Design and Sizing: Design organization structures for the GBS / SSC and retained teams – roles, spans and layers, reporting lines, and FTE sizing methodologies
SSC Location Strategy: Support location assessment and selection studies across cost, talent availability, risk, and scalability dimensions to recommend best-fit delivery locations for shared services
KPI and Performance Frameworks: Design KPI and SLA frameworks for GBS performance management, covering operational, financial, service, and experience metrics; develop dashboards and reporting cadences aligned to governance structures
Capability Maturity Assessment: Conduct structured maturity assessments across functions and processes against leading-practice benchmarks; translate findings into prioritized improvement roadmaps with clear ownership and timelines
Governance, RACI and Interaction Model Design: Design governance frameworks (councils, decision rights, escalation paths), RACI matrices, and interaction models defining roles and collaboration patterns between the GBS, retained organization, business units, and third-party providers
Gen AI in functions: Contribute to assessments and recommendations on Gen AI and intelligent automation use cases across functional processes

Professional & Technical Skills:

2-5 years of total experience in GBS consulting, functional transformation or Operating model, advisory, or in-house shared services; experience at a top-tier or Big 4 firm preferred
Working knowledge of at least 2–3 of the following: GBS / GCC / SSC setup, functional operating model design, sourcing & location strategy, org design & sizing, process maturity assessment, governance & interaction model design
Ability to build and interpret cost models, TCO analyses, and value realization frameworks and GBS transformation contexts
Experience designing KPI and SLA frameworks and performance measurement structures; ability to translate strategic objectives into measurable operational metrics
Familiarity with maturity assessment approaches – capability, process, or operating-model maturity – and ability to develop actionable improvement roadmaps from findings
Familiarity with core functional processes and process taxonomy frameworks such as the L0–L5 process hierarchy
Awareness of Gen AI adoption in one or more functions including intelligent automation use cases and their implications for GBS process and workforce design
Strong proficiency in Excel and PowerPoint; exposure to data visualization tools (Power BI, Tableau); strong structured communication and presentation skills

Additional Information:

Opportunity to work on GBS / GCC and operating model programs for marquee G2000 clients across industries
Exposure to senior stakeholder engagements and client-facing responsibilities as part of high-performing delivery teams
Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

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