Call Monitoring, Quality Audits, 7 Qc Tools, Feedback skills, Quality Frameworks and Processes, Communication, NPS tracking and improvement, Stakeholder Management

google sheets , Excel, AHT, Quality Audits, Basic quality tools, CSAT, Resolution Rate, Cycle Time, Policy Adherence, NPS, Ticket Closures

AI audits, Instructional Design, Customer service processes, Chat handling, Quality audits

support management , Microsoft Office, Outbound Calls, Account Management, Listening Skills, Stakeholder Management