Salesforce Data Cloud

Role Overview

As a Salesforce Data Cloud Consultant, you will play a dual role combining deep technical proficiency with functional consulting expertise. You will lead solution design, configuration, and implementation of Salesforce Data Cloud to enable client success in data-driven marketing, customer 360, and advanced analytics. You will work with global stakeholders to translate business objectives into scalable Salesforce Data Cloud solutions, leveraging your knowledge of data architecture, integration patterns, and real-time data activation. The ideal candidate brings a consultative mindset, strong problem-solving skills, and hands-on Salesforce Data Cloud delivery experience.

Roles and Responsibilities

Lead the end-to-end design and implementation of Salesforce Data Cloud solutions aligned with client business objectives and technology landscape.
Conduct business requirement workshops and translate functional needs into scalable Data Cloud configurations and technical specifications.
Architect and implement Data Cloud solutions including Data Streams, Data Model Objects (DMOs), Calculated Insights, and Segmentation.
Design and configure data ingestion pipelines, identity resolution, and real-time data activation across Salesforce and external platforms.
Integrate Data Cloud with Salesforce Marketing Cloud, Sales/Service Cloud, and third-party systems using APIs, connectors, and middleware tools.
Collaborate with functional consultants to define customer 360 strategies, data unification, and personalized engagement use cases.
Perform system health checks, troubleshoot issues, and optimize platform performance.
Work closely with global KPMG teams to ensure consistent delivery quality, documentation, and knowledge sharing.
Contribute to thought leadership, internal capability building, and mentoring of junior consultants in Salesforce Data Cloud delivery.

Required Skills & Experience

Domain Expertise

Strong experience in Salesforce Data Cloud (formerly Customer Data Platform) implementation and configuration.
Proficiency in Data Streams, Data Model Objects, Calculated Insights, Segmentation, and Activation.
Technical expertise in data modeling, identity resolution, API integration, and deployment management.
Familiarity with Salesforce Marketing Cloud is desirable.
Understanding of Salesforce architecture, governance, and best practices for scalable enterprise data solutions.

Functional and Consulting Skills

Proven ability to elicit business requirements, map customer data journeys, and design data-driven CRM processes.
Strong problem-solving, analytical, and documentation skills with a consulting mindset.
Experience in translating marketing, sales, or service strategies into Salesforce Data Cloud enabled solutions.
Excellent communication and presentation skills to interface with senior stakeholders and cross-functional teams.
Exposure to multi-cloud implementations and data-driven marketing strategy design.

Technology Awareness

Experience in integrating Salesforce Data Cloud with Salesforce and external marketing ecosystems.
Understanding of data privacy, consent management, and data governance principles.
Adept at using modern productivity and collaboration tools (e.g., Miro, Jira, Confluence, MS PowerPoint, Excel).

Qualifications

B.E./B.Tech/MBA from a reputed institution.
6+ years of total experience in Salesforce data cloud consulting and delivery roles.
Salesforce Certifications (e.g., Data Cloud Consultant) preferred.
Prior experience in a consulting environment or Big 4 setup is desirable.