Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Marketing Cloud Customer Onboarding Specialists warmly welcome our newest Salesforce marketing cloud customers post-sale and guide them through the critical onboarding phase before implementation begins. This role is designed for experienced professionals who act as trusted advisors, ensuring customers achieve rapid time to value while building a strong foundation for long-term success across Salesforce products-particularly Marketing Cloud and the Salesforce Platform.

You will act as a trusted advisor during early customer engagements, leading strategic onboarding conversations including but not limited to - Marketing Cloud Engagement, Marketing Cloud Account Engagement (Pardot), Marketing Cloud Personalization, Marketing Cloud Intelligence (Datorama), Marketing Cloud Growth, Advanced Editions, and Third-Party Messaging, ensuring customers are prepared for successful implementation and adoption.

Key Responsibilities

Serve as a senior subject-matter expert for Salesforce marketing cloud products, with a strong focus on accelerating initial customer value.
Act as the first post-sale point of contact, providing a confident, warm, and strategic welcome into the Salesforce ecosystem.
Lead virtual 1:1 and group onboarding engagements, educating customers on how to realize business value using Salesforce Customer 360.
Apply consultative skills to uncover business objectives, use cases, and success metrics, shaping long-term customer success.
Design and deliver tailored Success Paths, outlining clear steps to meet customer goals.
Provide strategic, value-based recommendations aligned to customer industry, maturity, and growth plans.
Build strong relationships with customers and internal partners, contributing to regional and global onboarding excellence.
Actively contribute to and elevate the team's knowledge base, best practices, and onboarding standards.
Mentor and support junior onboarding specialists as a senior team member along with participating in organisation wide workstreams.

Experience & Background

Proven success delivering customer-facing presentations and strategic onboarding engagements.
Relevant third-level degree or equivalent professional experience.
4+ years of experience helping customers achieve business outcomes through technology.
Strong ability to work independently, manage priorities, and perform effectively in a fast-paced environment.
Demonstrated application of Customer Success frameworks and methodologies.
Confidence engaging with stakeholders from Administrators to C-suite.

Required Skills & Qualifications

Must Have

Fluency in English (additional EMEA languages are a plus).
Strong business acumen-ability to connect Salesforce capabilities to customer business value.
Exceptional communication and presentation skills, adaptable to varied audiences.
Proven consultative engagement experience with enterprise or mid-market customers.
Relationship-driven, personable, and customer-centric approach.
Strong technical aptitude and ability to learn new Salesforce technologies quickly.
Effective problem-solving and decision-making skills.
Comfort operating in environments of continuous change.

Preferred / Advantageous

Salesforce Certifications (Preferred):
- Marketing Cloud Administrator
- Marketing Cloud Email Specialist
- Marketing Cloud Consultant
- Salesforce Administrator
- Agentforce Specialist
Hands-on experience with Salesforce Marketing Cloud and CRM platforms.
Understanding of software implementation and onboarding strategies.
Knowledge of project management principles.
Strong data literacy, including reporting and insight interpretation.
Ability to prioritize effectively under pressure.

Why Salesforce

At Salesforce, we believe business is the greatest platform for change. As a Senior Onboarding Specialist, you'll play a critical role in shaping customer journeys, driving meaningful outcomes, and reinforcing Salesforce's position as a trusted partner in AI + Data + CRM.
If you're passionate about customer success, strategic onboarding, and making an impact early in the customer lifecycle-we'd love to hear from you.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and, and our AI agents accelerate your impact so you can. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Senior Onboarding Specialist - SFMC experience mandatory