DHL Group the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

Are you an idea generator who is passionate about innovation and dynamic markets Do you enjoy developing business and driving projects forward Are you looking for a responsible position where you can actively help shape the future Then we should get to know each other!

Become part of a unique corporate culture defined by a respectful working environment, inspiring colleagues, strong team spirit, and a hands-on mentality. Join us and bring your ideas to life!

With a team of 1,200 sales professionals in a German-speaking market, we offer innovative solutions and services to a broad customer base - ranging from small and medium-sized enterprises to major accounts and international corporations. Our focus is on long-term partnerships, first-class service, and the development of customized solutions that meet our customers individual requirements and best support their business goals.

The Back Office Team plays a key role in ensuring the implementation of all contractual requirements for all DHL products for customers across various sales channels (stationary sales, field sales, and key account management). We support our customer-facing units throughout the entire contract lifecycle - from contract creation in physical and digital form through to proper contract termination.

The comprehensive maintenance of customer master data (e.g. bank details, address data) across all relevant systems, as well as enabling customers in our sales systems such as the Business Customer Portal, represents an important part of our core competencies.

You are a perfect fit for us if you are a passionate professional with excellent communication skills, strong persuasive ability, and a high level of customer focus. You should be familiar in SAP whereas sales experience is not necessary. Take your career to the next level and help shape the future of sales with us!

Key Responsibilities:

In this role, you provide functional leadership of a team within the Back Office Parcel area and are responsible for its operational management and continuous development. You act as the primary point of contact between department management and employees, ensuring transparent, targeted, and effective communication.

One of your core responsibilities is the facilitation of team meetings and technical discussions. You structure and prepare content, encourage professional exchange, and ensure that decisions are clearly communicated and consistently implemented. In close coordination with department management, you actively contribute to the development, enhancement, and implementation of concepts, processes, and professional standards.

You plan, coordinate, and manage task allocation within the team, ensuring that defined objectives are achieved on time, with high quality, and efficiently. At the same time, you maintain an overview of both operational execution and adherence to priorities and processes.

Another key aspect of your role is professional relationships and stakeholder management. You foster collaboration with internal stakeholders, promote a constructive team culture, and support your team as a functional point of contact in day-to-day operations.

The role includes a direct reporting line to department managem ent, for whom you regularly prepare relevant information, present matters transparently, and derive develop actionable recommendations.

Education & Experience:

Minimum: Bachelor's or Postgraduate degree in any discipline.
Must have Certified German Language proficiency: Business fluency at B2 level or above (certified) - written and spoken
English: High proficiency - written and spoken
Minimum of 6+ years working experience in the corporate office environment, with at least 2 years managing a team.
3+ years proficiency in common Microsoft-office applications
1+ year user knowledge of SAP
User knowledge of CRM applications (e.g. Salesforce) is preferable
Experience in B2B commercial business processes (e.g. master data management, contract life cycle management) preferred in a corporate service provider, corporate customer service, or Quality Management environment specifically mastering the balance between quality, quantity, and productivity.

Skills:

Independent, structured, and responsible working style
Analytical and conceptual skills
Organizational skills and enthusiasm for teamwork
Excellent communication and negotiation skills
Flexibility and willingness to take on new topics and projects
Natural aptitude for modern systems, as well as the ability to quickly understand and apply new processes
High commitment, enthusiasm, and strong social competence
German language skills preferable

Working Conditions:

Schedule: Standard Indian business hours.
Work Model: Onsite.
Global Collaboration: May require occasional work outside of standard hours.
Performance Metrics: Success measured through response time, resolution rate, and customer satisfaction scores.

Benefits:

Annual Leave: 42 days of paid leave in addition to public/national holidays.
Medical Insurance: Coverage for self, spouse, and two children. Option for voluntary parental insurance (parents or parentsinlaw) at a nominal premium, including preexisting conditions.

Team Leader Back Office