Brennan. Where true performance thrives.

At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.

It's a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan

True performance for our customers starts with a true belief in our people.

It's why we've structured our business to help our teams, and their talents, shine bright. It's why we've created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it's why we've built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards

In addition to competitive remuneration, Brennan offers extensive benefits, including:

Training and certification bonuses
Culture Awards that recognise excellence
Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
Vibrant, fun social activities
Discounted hardware and software
An environment that embraces learning and development

The Role

At Brennan, we believe in One Team, making it better and simpler, and showing genuine commitment to our customers and each other.

The Technical Lead plays a critical leadership role in our global service delivery model. Based in India or Colombo, this role leads the local Corporate IT team while working closely with Australian stakeholders to deliver consistent, high-quality IT support.

This is a hands-on leadership role, combining technical expertise, operational accountability, and people leadership to ensure our customers and internal users receive exceptional support experiences.

Key Responsibility

Lead & Inspire Your Team

Lead, mentor, and develop a high-performing local Corporate IT team
Drive a culture of accountability, collaboration, and continuous improvement
Conduct regular 1:1s, performance reviews, and coaching conversations
Champion Brennan values: One Team, Show Your Commitment, Make it Better

Own Service Delivery Outcomes

Take ownership of the MyIT queue and service performance across the India and Colombo team
Ensure strong performance against SLAs, KPIs, and customer expectations
Monitor ticket flow, backlog, and ageing to maintain operational health
Act as the escalation point for complex or high-impact issues

Provide Technical Leadership

Support engineers in troubleshooting and resolving complex technical issues
Provide guidance across Microsoft 365, Windows environments, identity, and endpoint management
Ensure consistency in technical standards, documentation, and processes
Drive knowledge sharing and uplift capability across the team

Drive Continuous Improvement

Identify opportunities to improve service quality, efficiency, and automation
Standardise processes, templates, and knowledge base content
Contribute to broader Corporate IT and organisational improvement initiatives
Support adoption of new tools, platforms, and ways of working

Collaborate Across One Team

Work closely with onshore teams to deliver a seamless support experience
Provide clear updates on performance, risks, and service improvements
Engage with infrastructure, security, and project teams to resolve issues
Build strong relationships with stakeholders across the business

Governance & Accountability

Ensure adherence to security, compliance, and operational standards
Maintain accurate and complete documentation across systems (e.g. ServiceNow/Biki)
Support audit requirements and operational reporting
Drive disciplined and consistent execution of ITIL-aligned processes

Key Competencies And Qualifications Required

Strong experience across Microsoft 365 (Exchange Online, Teams, SharePoint, Entra ID)
Solid understanding of Windows environments, identity, and endpoint management
Experience using ITSM tools (e.g. ServiceNow) and ITIL practices
Proven ability to troubleshoot and resolve complex technical issues
Experience leading or supervising service desk / IT support teams
Strong operational mindset with experience managing SLAs and KPIs
Ability to prioritise workload in a fast-paced, high-volume environment
Experience working in a global / offshore delivery mode

Brennan is an equal-opportunity employer.

Technical Lead - Corporate IT