Job Description

We are seeking a skilled Salesforce professional with 3–5 years of experience in Salesforce license management, access control, and sales operations enablement. The role focuses on reviewing Salesforce license usage, validating user access, enabling quote creation (CPQ or standard quoting), and supporting data‑driven business users (data experts) while ensuring compliance with security and governance standards.

Responsibilities

Salesforce License Management

Manage and administer various Salesforce license types, including but not limited to:

Sales Cloud
Service Cloud
Platform / Platform Starter
CPQ (Configure, Price, Quote)
Experience Cloud (as applicable)

Analyze current license utilization and recommend license optimization and cost‑saving opportunities.
Assign, modify, and revoke licenses based on business roles and usage patterns.

Access Review & Security Governance

Conduct periodic user access reviews to ensure:

Access aligns with job responsibilities.
Compliance with internal audit and security policies.

Manage:

Profiles
Permission Sets
Permission Set Groups
Role Hierarchies

Ensure least‑privilege access model across Salesforce orgs.
Support internal and external audits by providing access and entitlement reports.

Sales & Quoting Enablement

Enable and support users involved in:

Quote creation
Opportunity management
Pricing and discount processes

Configure and support:

Salesforce Quotes or Salesforce CPQ (if applicable)
Approval processes for pricing and discounts

Work closely with Sales, Finance, and Revenue Operations teams to ensure accurate and compliant quoting.

Data & Reporting Support (Data Experts)

Support data experts and business analysts with:

Reports
Dashboards
Data visibility and access

Ensure users have appropriate access to:

Objects
Fields
Reports and dashboards

Maintain data quality, consistency, and integrity across Salesforce applications.

Stakeholder Collaboration

Act as a bridge between:

Business users
Sales Operations
IT / Security teams

Translate business requirements into Salesforce configurations.
Provide end‑user guidance and training on access and license usage best practices.

Qualifications

Mandatory Skills

3–5 years of hands‑on Salesforce experience.
Strong understanding of:

Salesforce license models
Profiles and Permission Sets
Role hierarchy and sharing rules

Experience supporting sales processes and quoting.
Strong analytical skills for license usage and access reviews.
Knowledge of Salesforce security and compliance best practices.

Preferred Skills

Experience with Salesforce CPQ.
Salesforce Administrator certification (ADM 201).
Experience working in regulated or enterprise environments.
Exposure to audit, compliance, or SOX‑controlled Salesforce orgs.

Soft Skills

Strong attention to detail.
Excellent communication and stakeholder management skills.
Ability to work cross‑functionally with business and technical teams.
Proactive mindset with a focus on process improvement.

About Us

At Zensar, we're experience-led everything. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we're a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

ESaaS - SFDC - Salesforce license management