Job Description

Job Title: Services Technical Manager

Role Summary

Provide leadership and technical guidance to Technicians and other teams engaged in maintenance & warranty support at Silliguri , West Bengal of 4500 HP and 6000 HP locomotives. The Maintenance Manager will be responsible to plan and execute all work to achieve best performance levels. Responsible for managing technical aspects of warranty claims, service diagnostics, and technical resolution for locomotive products, ensuring high-quality customer support and minimizing warranty-related costs.

Essential Responsibilities

Provide leadership role in diesel shed and technical guidance to Technicians and other teams engaged in maintenance & warranty management of 4500 HP and 6000 HP locomotives.
The Maintenance Manager will be responsible to plan and execute all work to achieve best performance levels.
The Maintenance Manager will ensure that all the activities being performed under scheduled, unscheduled maintenance including heavy maintenance and Wreck Repair of locomotives are as per laid down procedure and practices, within timelines, cost and quality including documentation and sign off.
The Maintenance Manager will escalate all non-compliances of all work scopes to appropriate authority as defined.
Ensure all work performed follow laid down EHS policies and practices
Responsible for compliance with local regulations and specific local customer safety policies in the entire shed.
Conduct in-depth technical analysis of recurring failure modes
Develop and implement technical repair strategies
Interface between field service teams, engineering, and customers
Manage complex technical warranty investigations
Prepare detailed technical reports and recommendations
Coordinate warranty repair protocols and technical documentation
Support root cause analysis for critical locomotive system failures
Develop technical training materials for warranty assessment

Minimum Qualifications

Bachelor's in Engineering with 12+ years applicable operations experience in maintenance of Locomotives, and/or transportation/rolling stock equipment.
Willingness to work in 24x7 operations - different shifts, various days.
Experience/exposure to IT tools for the purposes of planning and executing work.
Ability lead teams in a shop environment.

Additional Information

What could you accomplish in a place that puts People First

At Wabtec, it's not just about a job - it's about the impact you make. When our people come together, we're Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you're ready to revolutionize how the world moves for future generations, Wabtec is the place for you.

Who are we

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it's freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We're lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We're building a culture where leadership, inclusion and your unique perspective fuel progress.

We're proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation Just let us know - we've got you.

Service Technical Manager