Skill required: Order to Cash - Billing Processing

Designation: Order to Cash Operations Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

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What would you do The Order to Cash Associate Manager/Specialist/Team Lead will be responsible for end-to-end O2C operations — includes Primary experience in Billing and Reporting — ensuring process excellence, accuracy, compliance, and timely delivery of SLAs. This role requires strong leadership, stakeholder management, analytical capability, and process improvement mindset to drive operational efficiency and client satisfaction

Own the O2C tower performance across all sub-processes (Billing, Deductions, Cash App, Customer Service, Customer Master Data Management).
Analyze KPIs (DSO, unapplied cash %, deduction aging) and implement process imp improvements.
Manage a team of 15–30+ FTEs and ensure training, motivation, and development.
Support audit and compliance reviews and maintain strong internal controls. Specialist
Lead daily O2C operations and ensure SLA/KPI achievement across assigned processes.
Support transition and stabilization of new processes or markets.
Perform detailed root cause analysis and recommend corrective actions.
Create productivity trackers, dashboards, and standard operating procedures (SOPs). Team Lead
Supervise daily task allocation, queue monitoring, and quality checks.
Ensure accurate processing of invoices, cash applications, or deductions as per SLA.
Review and validate reports, trackers, and reconciliations prepared by team members. Requirement
For CL10: 5-8 years of experience
Proficiency in MS Office (Excel, Outlook, Word), CRM platforms and Power BI
Ability to multitask and manage time efficiently and analytical thinking and attention to detail.
Experience working on ERP systems (SAP, Oracle, Workday, or similar). Training and Documentation
Ensure availability of updated documentation for all processes
Work with the Team leaders in identifying training requirements and develop a training plan
Lead OTC and Process improvement initiatives What are we looking for
Functional competencies (Includes Knowledge and Skills) Eg. Accounts receivables; MS Office; SAP; High radius Competency Name Proficiency Level (Refer Defn. below) Comments Accounts Receivable Experienced Project Management Skilled Professional Competencies (Includes Skills) (E.g.: Takes initiative i.e. is proactive; Analytical ability; Team player; Communication skills; Multi tasking Relationship Management – Ability to develop and maintain an effective relationship with client; Customer orientation; Leadership; Innovative) Team Leadership & Management:
Supervise daily operations: Oversee the day-to-day activities of the O2C team, ensuring a smooth workflow and adherence to process timelines.
Performance management: Set goals, monitor team performance against Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and provide regular coaching and feedback.
Training and development: Identify training needs, mentor team members, and ensure the team has the necessary skills and resources to perform effectively.
Workload allocation: Effectively manage and distribute workloads among team members to meet deadlines and performance targets. Education Master Of Commerce, Financial Management, Master of Business Administration Additional Must have skill required Billing and Revenue Management, Financial Management, Accounts Receivable [AR], Delivery Management, People Management Additional Good To Have Skill Required Client Communication, Client Management, Business Operation Management, Management Reporting, Team Lead Experience Soft skills required Ability to perform under pressure, Strong Analytical skills, ability to handle disputes, ability to meet deadlines, thought leadership Roles and Responsibilities:
Roles and Responsibilities: Team Leadership & Management:
Supervise daily operations: Oversee the day-to-day activities of the O2C team, ensuring a smooth workflow and adherence to process timelines.
Performance management: Set goals, monitor team performance against Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and provide regular coaching and feedback.
Training and development: Identify training needs, mentor team members, and ensure the team has the necessary skills and resources to perform effectively.
Workload allocation: Effectively manage and distribute workloads among team members to meet deadlines and performance targets. Process Management & Execution:
Order and contract management: Ensure accurate and timely processing of sales orders and contracts, coordinating with sales, logistics, and supply chain teams to resolve discrepancies.
Billing and Invoicing: Oversee the accurate and timely generation and distribution of customer invoices in compliance with company policies and regulations.
Credit and Collections: Manage credit assessments, set credit limits, and supervise collection activities to minimize overdue balances and bad debt risk. This includes managing the dunning process and bad debt provisioning.
Cash Application: Ensure the accurate and timely application and posting of incoming customer payments, investigating and resolving unapplied cash or short payments.
Dispute Resolution: Act as the first point of contact for operational escalations and coordinate with relevant stakeholders (e.g., sales, customer service, legal) to resolve customer disputes and deductions in a timely manner. Reporting, Analysis & Compliance:
Reporting and analysis: Prepare and analyze reports on key metrics such as Accounts Receivable (AR) aging, Days Sales Outstanding (DSO), collection efficiency, and cash flow performance.
Compliance and controls: Ensure all processes adhere to internal controls, standards, regulations (e.g., SOX compliance), and company policies
Job Qualifications Job Qualifications MCom,Master of Business Administration,Master of Financial Management, Any Graduation