Job Title : Customer Service Representative (Portuguese language Specialist)

About the Role:

We are hiring Portuguese Language Specialists (Non-Voice / Back Office Support) for an international customer support process. This role is ideal for professionals with 1+ year of customer service experience and strong expertise in Portuguese language communication.

Key Details :

Location: DLF Gachibowli, Hyderabad
Work Mode: On-site
Shift: Rotational shifts
Work Week: 5 Days (Rotational week offs)
Salary: Up to 7 LPA
Transportation: 2-way cab facility provided (Upto 25KM)

Responsibilities :

Handle customer queries via chat and email support
Provide accurate and timely resolutions for international customers
Maintain high standards of written communication in Portuguese & English
Ensure adherence to process guidelines and quality parameters
Analyze customer issues and offer effective solutions

Required Qualifications:

Graduate(Mandatory) in any discipline
Certified Portuguese Language Specialist (Mandatory)
Minimum 1+ year of experience in customer service / international support
Strong written communication in Portuguese and English
Good problem-solving and analytical skills
Comfortable working in rotational shifts

Preferred Skills

Experience in non-voice (chat/email) support
Customer-centric mindset with attention to detail
Ability to work in a fast-paced, global environment

Additional Information

Immediate joiners are highly preferred

Customer Service Representative(Portuguese Language specialist)

Customer Service Representative(Portuguese Language specialist)