Job Description

Join the Product Operations team, to help mature and enhance a disciplined change management function that enables the Product, Experience and Technology (PXT) organization to consistently adopt new ways of working.

As an Associate on the Change Management Team, you will help shape a repeatable change management framework that drives sustained change adoption, promoting transparency and incorporating continuous feedback. In this role, you will partner directly with change owners across PXT to translate business priorities into an integrated change strategy, leveraging change management principles to help the community understand, prepare for, and champion change - ultimately strengthening adoption and enhancing the overall product operating model. As a collaborator, you will be tasked with simplifying complex initiatives, building trust across diverse stakeholders, and driving continuous improvement.

Job Responsibilities

Support the planning, prioritization, piloting, scaling, and measurement of changes that impact the Product, Experience & Technology (PXT) community to drive sustained adoption and an effective pace of change.
Maintain a transparent view of the PXT change agenda by managing a change calendar and backlog.
Collaborate cross-functionally to deliver large-scale changes through the end-to-end change management lifecycle:

Define and scope change initiatives, identify key stakeholders, and establish clear success metrics.
Develop planning artifacts (project plans, impact assessments, communications and training plans) to enable thoughtful execution.
Document audience personas and change impacts to inform recommendations on timing and rollout approaches.
Facilitate retrospectives and reinforce changes as needed to ensure sustainment.

Gather stakeholder feedback and sentiment throughout the lifecycle to inform adjustments and improve adoption.
Deliver regular status updates to sponsors, project teams, and key stakeholders.
Define, monitor, and report on success metrics and employee sentiment to ensure disciplined, intentional management of change impacts with measurable outcomes.
Identify opportunities to enhance the change management process based on ongoing monitoring and feedback.

Required Qualifications, Capabilities And Skills

Bachelor's degree
4+ years of relevant experience in Change Management, Project Management, Process Design, Consulting, Strategy, Transformation, Product, or Business Management roles
Highly motivated self-starter with excellent time management / prioritization skills
Strong written / verbal communication skills
Adept at forging strong internal relationships across a broad range of functions
Self-motivated and able to work independently
Ability to execute and identify enhancement opportunities across E2E processes
Excellent attention to detail, program / project management and organizational skills
Comfortable navigating matrixed environment
Strong analytical and logical problem solving skills

Preferred Qualifications, Capabilities And Skills

Prosci change management certification and/or demonstrated change management experience preferred
Product operating model and / or large-scale transformation experience preferred
Familiarity with Agile principles and Product Management preferred
Monday.com experience preferred

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Product Operations Change Management Senior Associate