Purpose

Drive the Area revenues through effective sales process management. Responsible for sales for all products (DP, International, Retail, Cargo, E-Retail) and revenue enhancement via channel partners (Regional Service Providers, Consolidators, FCCs, OSCs, etc.)

Key Responsibilities

Responsibilities

Financial

Review and monitor the Area revenue performance in terms of actual sales growth and profitability as against targeted numbers; Take appropriate steps to reduce deviations, if any
Evaluate profitability of all Area customers and key accounts on a periodic basis; Identify issues, if any, and develop plans to meet the set profitability targets
Track product-wise yields on a periodic basis; Identify issues, if any, and develop plans to meet the set yield targets

Operational

Manage the sales process for the Area and drive revenues for all products (DP, International, Retail, Cargo, E-Retail) in the Area through the area sales teams
Ensure adherence to Standard Operating Procedures (SOPs) by all sales teams and channel partners in the Area
Implement sales and marketing plans (as per organization strategy) for driving revenues, market share and profitability of all products in the Area, in collaboration with the Branch Sales Team
Negotiate rates & service offers with customers as per the set purviews, in consultation with Area head on case to case basis
Develop & retain existing customers and achieve base targets set for the products on a monthly basis
Ensure enhancement in revenue in the Area through development of channel partners
Monitor channel partner performance, in terms of revenue generations, sales, profits, etc. generated from them on a regular basis and take corrective actions, if any
Ensure that the Area achieves collections as per set logic remittance and DSO target
Ensure updation of prospects details in SAFFIRE software package on a daily basis
Communicate & interact with internal & external customers on service issues

People

Provide direction, guidance and support to employees within the sales team in the Area to help them discharge their duties effectively
Ensure that the sales team in the Area is adequately staffed as per the manpower requirements
Key Result Areas and Key Performance Indicators

S. No

Key Result Areas

Key Performance Indicators

Growth in Area Revenues

% achievement on product-wise revenue and channel wise revenue targets in the Area (for all products)
Achievement of yield targets (Yield / piece) for all products

Drive Market Growth

% increase in revenues from certain identified Industry Segments (e.g. Automotive, Life Sciences, etc.) / identified customers within the Area

Drive enhancement in revenues via channel partners in the Area

Revenue targets achieved as per plan through RSPs and other channel partners

Ensure timely collections for the Area

Logic Remittance target
Account Receivables (% reduction in receivables in excess of 60 days, 90 days, 150 days)

Drive Sales capability, productivity and adherence to process

Adherence to Sales KPIs

Ensure Effective Development of New Products

Support in new Product Development and launch in Area as per plan

Ensure Performance Driven Culture

Adherence to Performance Management system timelines and guidelines

Drive employee morale and engagement

Employee Attrition (%)

Associate Territory Manager (ERO)