Incident Management, JIRA, ITIL practices, alerting monitoring tools

Major Incident Management, Service Operations, ITIL Foundation V3

Tcp, Ldap, Juniper, Dns, Linux Administration, DHCP, Problem Management, Nfs, Ticketing Tools, BGP, Ipam, Firewalls, Cisco, OSPF, IS-IS, Cisco network configuration, Network Security architecture, Mpls, Acls, Microsoft administration, Global Incident Management, IP routing protocols, Ip, Server Load Balancing

Service Now, Itil Processes, Service Desk, customer service, quality development, Ticket triage

It Services, Incident Management, Operations, Compliance, Troubleshooting