Servicenow, Power Bi, Change Management, MS PowerPoint, Excel, Operational metrics tracking and reporting, Sla Management, Pega AMS Production Support, Delivery margins and cost efficiency, ITIL frameworks, Pega DevOps pipelines, Case management workflows and integrations, Pega Platform PRPC 8.x and above, SLA governance and reporting

ui ux , Agile Methodologies, Adobe Xd, Devops, Figma, Software Development Lifecycle, Scrum, Azure DevOps, Safe, Spotify model, accessibility standards, user research methodologies, Kanban, Design Thinking

SAS, Tableau, Jira, Python, FD Rules, Business Objects, Experian Power Curve Strategy Manager

Communication Skills, Project management, Stakeholder Management